Swiss Re

Manager

• Establish meaningful relationships with existing and prospect customers
• Develop a deep understanding of customers' needs and translate them into executable opportunities to provide relevant solutions and services
• Leverage data & analytics to ensure first-class service delivery in the provision of International Programs fronted for our customers
• Monitor and report on operational program performance and address issues to ensure agreed service levels are kept within agreed tolerances
• Drive and inspire cross-functional teams to deliver best value propositions
• Liaise with International Financial Management and Technical Accounting teams to understand cash position across program portfolio and support provision of information and updates to the client
• Engage in preparing and reviewing legal documents and contracts preparation/renewals
• Support in the creation and maintenance of guidelines and standard operating procedures
• Develop and maintain communication and training materials for customers

PULSE & Network Customer Manager

Customer Success Manager

• Drive customer success by delivering exceptional service that promotes product adoption, active use, and customer happiness
• Contribute to key performance indicators (KPIs) that measure and track customer success metrics, including usage, satisfaction, retention, and expansion.
• Collaborate cross-functionally with sales, solution development, and support teams to align organizational efforts toward customer engagement and growth
• Develop scalable processes to accelerate and streamline customer onboarding, adoption, and retention workflows
• Build and maintain strong relationships with key customers in your region, serving as their advocate within the company and ensuring value realization
• Stay informed about industry best practices, emerging trends, and competitor offerings to continuously enhance our customer success initiatives and maintain a competitive edge

Customer Success & Delivery Specialist

Actuary

• Deliver advanced analytical capabilities for Experience Studies, leveraging the R programming language
• Collaborate with IT and external partners/providers to develop and implement innovative analytical solutions
• Provide expert advice and technical guidance to the IT development team
• Plan and oversee the work of the development team
• Conduct functional testing of implemented solutions
• Foster strong collaboration across regional and central teams
• Contribute ideas to a robust governance framework for tools and methodologies
• Assist in developing recommendations for best practices in experience studies
• Provide training on Experience Studies and the use of the Experience Studies tool in R

Actuarial Experience Studies

Underwriter

• Collaborate extensively with underwriting teams, onshore/offshore support, and functional areas to ensure all handled programs meet agreed service standards and corporate guidelines
• Provide technical advice on international program processes, compliance, and system usage to internal partners
• Support business development and client relationship activities
• Manage an allocated portfolio of accounts in collaboration with Customer and Distribution Managers and Underwriters
• Build strong relationships with Underwriters, Clients/Brokers, and Swiss Re CorSo offices
• Ensure International Programs are prepared, maintained , and completed per departmental standards
• Develop in-depth knowledge of International Program lines of business; resolve queries, identify risks, and propose mitigation plans
• Contribute to system/process improvements (e.g., Pulse testing and feedback)
• Act as a referral point and subject matter expert for areas such as Captives, Reinsurance, PULSE, and Finance Management
• Manage workloads in line with Service Level Agreements
• Participate in projects aimed at improving International Program Department processes
• Serve as a key liaison, delivering exceptional service to internal and external customers via email, phone, and in-person interactions
• Conduct preliminary deal analysis and prepare account data for underwriter or client manager review
• Review and interpret detailed source documents from external customers; draft business correspondence as needed
• Capture program details in systems, initiate policy requests, and coordinate with Underwriting Assistants to ensure timely issuance
• Monitor workflows, follow up on outstanding items, and drive completion of documentation
• Support in preparation of regulatory and rating bureau reports on international deals as required
• Support Underwriters with analysis of policyholders’ financial statements, industry trends, and company history to help determine coverage terms, conditions, and pricing
• Input and maintain accurate data in underwriting systems and tools
• Manage closings, statements, contract amendments, endorsements, and post-underwriting tasks throughout the policy lifecycle
• Prepare and maintain policy documentation (electronic and physical) in line with internal guidelines
• Support premium handling, including monitoring and follow-ups
• Participate in and support ad-hoc operational projects
• Perform any other underwriting-related tasks as needed to ensure full support for underwriters and smooth execution of International Program Business and FinPro -related work.

Underwriting Analyst

Operations

• Identify risks and process gaps, recommend monitoring tools and controls to strengthen governance across operations and data-related initiatives
• Drive data quality improvements in collaboration with enabling teams to reduce risk exposure and optimize resource utilization
• Provide audit and regulatory support by coordinating with TA Operations, Regional Relationship Managers and local/branch level auditors
• Manage regulatory reporting requirements for APAX and ANZ, including VAT/GST and APRA related submissions
• Review contractual agreements and perform detailed validations related to premiums, claims and underwriting clauses
• Prepare product level summaries to generate insights for Operations, Portfolio Management, Actuarial and Product teams
• Validate new business deals and complex treaties, supporting actuarial modelling across the Asia region
• Perform premium rate validations using Python, SQL and formula-driven logic to identify variances
• Supporting automation initiatives by defining validation logic and enhancing end-to-end validation workflows
• Develop dashboards and insights using Power BI and other visualization tools
• Support Actuarial and Finance teams with financial monitoring for the L&H business
• Conduct financial comparisons including Actuals vs Estimates, cash flow variance analysis, and collaborate to resolve discrepancies
• Lead quarterly monitoring activities and prepare reports supporting regional closing cycles
• Analyze revenue trends and key statistical metrics during periodic closing
• Perform pre-and post-closing activities and publish control and monitoring reports
• Compare new business volumes with client reported data to support accurate financial projections
• Conduct simplified lapse studies to identify early warning indicators and highlight business-impact trends

Senior Operations Insights Specialist

Cloud Engineer

• Design and deliver Azure solution architecture for an application workload.
• Design disaster recovery and backup plans based on RTO, RPO and other non-functional requirements.
• Assisting engineering teams delivering infrastructure architecture and designing cloud solutions.
• Build and maintain relationship with Application teams.
• Engage with subject matter experts in Security, Enterprise Architecture and Governance teams.

PULSE & Network Customer Manager

Customer Success & Delivery Specialist

Actuarial Experience Studies

Underwriting Analyst

Senior Operations Insights Specialist

Senior Cloud Architect