Manager, Business Analyst – Card Data Product
Capital One
Business Analyst – Secret Clearance
Swingtech
full-time
Posted on:
Location Type: Hybrid
Location: Alexandria • Virginia • 🇺🇸 United States
Visit company websiteJob Level
SeniorLead
Tech Stack
ServiceNow
About the role
- Manage, track, and prioritize the support issues for the applications specified within the contract.
- Serves as the primary “intake” catalyst for the agency’s 9-step web application support and modification processes and ensures that the development team is focused on Tier 3 issue resolutions.
- Effectively serve the customer base and the development team by routing requirements to the developers and prepare weekly progress reports on all maintenance activities and meetings.
- Work with the customer to elicit and document requirements for all application maintenance efforts, streamline identified requirements using our Agile-based processes, and coach team members on adopting Agile/Scrum practices that are tailored to meet specific business objectives.
- Work with a wide range of team members and stakeholders on the applications specified within the contract.
Requirements
- Have 8 plus years’ experience as a Business Analyst on IT projects.
- Bachelor’s degree in relevant field
- Active Secret clearance
- Experience with ServiceNow Portfolio Management
- Have Agile project management experience or a high degree of familiarity with Agile methodologies.
- Be familiar with project management tools, including Microsoft Project and Jira.
- Have a high degree of attention to detail.
- Have experience providing customer support.
- Have strong written and oral communication skills.
- Have a strong sense of organization and the ability to manage multiple priorities.
- Be able to facilitate requirements meetings and software demonstrations.
- Experience with stakeholder engagement and facilitation
Benefits
- 15 PTO days
- 11 paid holidays
- Medical Insurance with – 3 options (HSA with $600 Employer Contribution).
- Dental Insurance with no age limit orthodonture.
- Vision Insurance through EyeMed in and out of network coverage.
- Short Term and Long-Term Disability coverage with 100% premium support, Life insurance and AD&D with 100% premium support
- Supplemental Life Insurance
- Critical Care and Accident Insurance availability
- Pet Insurance through Nationwide
- Employee Assistance Program
- 401k with enrollment from day one.
- 4% deferral by company.
- $1500 Annual Training Budget
- $1500 Referral bonus
- Eligibility for annual merit and discretionary bonus
- Flexible work arrangements
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Business AnalystAgile project managementrequirements documentationcustomer supportstakeholder engagementfacilitationattention to detail
Soft skills
written communicationoral communicationorganizationmulti-priority management
Certifications
Bachelor's degreeActive Secret clearance
