Swingtech

General

• Perform Section 508/accessibility testing of eLearning modules, web-based training content, learning management system functionality, documents, reports, and multimedia deliverables
• Review digital products for accessibility, usability, navigation, readability, keyboard access, screen reader compatibility, captions, transcripts, alt text, color contrast, and form accessibility
• Support quality assurance testing of online courses, web applications, learner workflows, assessments, certificates, transcripts, reports, and user support materials
• Develop and execute accessibility test cases, QA checklists, review procedures, and validation scripts
• Document accessibility issues, defects, remediation recommendations, severity, and resolution status
• Coordinate with eLearning developers, web developers, instructional designers, QA staff, technical writers, and program teams to support remediation and retesting
• Validate that corrected items meet accessibility and quality requirements before customer submission or release
• Support testing of SCORM or LMS-published courseware to confirm functionality, tracking, completion, and learner experience
• Review electronic documents and training materials for accessible formatting and compliance readiness
• Support accessibility reviews for multimedia elements including video, audio, animations, captions, transcripts, and descriptive text
• Assist with user acceptance testing, regression testing, release validation, and post-release verification
• Maintain testing records, defect logs, accessibility findings, remediation trackers, and validation evidence
• Help improve accessibility testing procedures, templates, checklists, and team guidance
• Stay current with Section 508, WCAG, and federal digital accessibility practices

Testing, Section 508 Specialist

Technical Writer

• Research content to develop, edit, format, and maintain technical documentation, process documentation, user guides, job aids, reports, meeting materials, and program deliverables
• Translate information from technical teams, instructional designers, data analysts, QA staff, help desk personnel, and program leadership into clear documentation
• Support documentation for web-based applications, learning management systems, training workflows, user support procedures, reporting processes, and operational activities
• Prepare and maintain standard operating procedures, knowledge base articles, FAQs, release notes, user instructions, and internal support materials
• Review documentation for clarity, consistency, grammar, formatting, accuracy, and alignment with customer requirements
• Support recurring deliverables such as monthly reports, meeting minutes, action item logs, status updates, and documentation packages
• Maintain organized documentation repositories, templates, revision histories, source files, and final deliverable versions
• Track edits, stakeholder comments, revisions, approvals, and document status through completion
• Support accessible document formatting and apply Section 508 or similar accessibility considerations to electronic deliverables
• Coordinate with cross-functional teams to collect inputs, validate content, resolve comments, and prepare submission-ready documents
• Assist with documenting system updates, training product revisions, issue resolution steps, and operational procedures
• Contribute to improvements in templates, naming conventions, document workflows, and knowledge management practices

Systems Engineer

• Employ the ADDIE Model and performance-based lean ISD processes to produce high-quality web-based and streaming training solutions
• Create course design documents based on job task and user analysis
• Design instructional materials
• Develop end-user and facilitator training materials
• Develop content incorporating subject matter expert (SME) input into clearly written and structured materials
• Provide input for modifications to course content and activities
• Utilize multimedia, instructional technology, and authoring tools to create classroom training and eLearning content
• Ensure training products comply with applicable guidance and regulations (SCORM, FISMA, Sections 508 and 504, style guides, etc.)
• Suggest and assist with implementing new instructional technology for efficient and effective training delivery
• Communicate and work directly with the client in support of design and development efforts
• Work effectively as part of dynamic team that includes SMEs, graphic designers, course developers, and technical writers to provide deliverables
• Present at workshops and training events as needed
• Other duties as assigned based on business needs

Testing, Section 508 Specialist

Technical Writer

Instructional Systems Designer