Sweet Security

Solutions Engineer

• Act as a technical expert for Pre Sales activities in the U.S. market.
• Collaborate with clients to understand requirements and design tailored technical solutions.
• Present and demonstrate Sweet Security’s solutions to both technical practitioners and executive stakeholders.
• Ensure solutions are aligned with both customer needs and company objectives.
• Provide technical guidance during post-sale onboarding and implementation to ensure customer success.
• Partner with sales, product, and engineering teams to influence product direction based on customer feedback.

Solution Architect

Support Engineer

• Serve as the primary point of contact for customers, providing timely and effective technical support.
• Diagnose, troubleshoot, and resolve technical issues across cloud, containerized, and network environments.
• Collaborate with engineering and product teams to reproduce, investigate, and escalate complex issues.
• Guide customers through setup, configuration, and best practices for using Sweet Security’s platform.
• Document technical issues, solutions, and processes to improve internal knowledge and customer experience.
• Identify recurring problems and contribute to proactive solutions and product improvements.
• Maintain a high level of customer satisfaction through clear communication and problem ownership.

Technical Support Engineer

Account Executive

• Identify, develop, and close new business opportunities with strategic clients.
• Build and maintain strong relationships with prospective and existing customers, acting as their trusted advisor.
• Conduct detailed discovery meetings to understand customer needs and present tailored solutions.
• Manage the entire sales cycle from prospecting to contract negotiation and deal closure.
• Collaborate with the marketing, pre-sales, and product teams to ensure customer success and satisfaction.
• Meet or exceed quarterly and annual sales targets.

Solution Architect

Technical Support Engineer

Strategic Account Executive