SWAROVSKI

Account Manager

• Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
• Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
• Identify new opportunities, acquire new accounts, and expand existing ones.
• Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
• Implement sales strategies and support long-term account planning with leadership.
• Prepare proposals, pricing, and performance reports to guide decision-making.
• Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams.
• Ensure excellent retail execution, including POS installations and merchandising standards.
• Stay updated on market trends, competitors, and best practices.
• Act with ownership and initiative to drive growth. Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
• Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.

Key Account Manager, Travel Retail

Manager

• Managing sustainable sales performance within their District and ensuring sales and profitability targets are met
• Updating, maintaining and implementing processes/guidelines and providing feedback to global teams
• Implementing the annual plans of the stores while ensuring the tactical and fiscal integrity
• Securing retention of high performers and top talents across the organization, especially focusing on managing effectively staff turnover
• Securing delivery of the brand experience
• Ensuring excellent and consistent consumer experience across all touch points, based on central guidelines
• Providing feedback loops and reviews on own and partner stores
• Actively monitoring customer satisfaction and feedback systems to drive continuous service improvement

Key Account Manager, Travel Retail

District Manager