Key Account Manager, Clubs and Military

SWAROVSKI

Key Account Manager driving growth and retention for national and military key accounts in luxury retail. Collaborating with internal teams to ensure customer satisfaction and sales targets are met.

Posted 6/3/2026full-timeRemote • New York • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Manage and grow national and military key accounts by maintaining strong knowledge of market offerings, pricing structures, and competitive positioning to drive retention and expansion.
Maintain an updated sales funnel and support regular sales reviews.
Track and analyze key account data to guide informed, account-specific decisions.
Achieve sales targets and strategic objectives for assigned accounts.
Continuously assess customer needs, ensuring high satisfaction and alignment with business standards.
Follow up regularly on orders, collections, and customer feedback.
Identify improvement areas and lead solution development in collaboration with internal teams.
Demonstrate a strong entrepreneurial mindset, bringing a proactive, opportunity driven approach to managing and growing the market.

Requirements

What you’ll need

3–5 years of experience in wholesale
Exposure to U.S. and Canadian markets
Experience in beauty, liquor, or luxury industries (preferred)
Knowledge of and contacts within North America (a plus)
Advanced proficiency in Microsoft Excel, Word, and PowerPoint, with strong analytical capabilities
Fluency in English and Spanish
Strong understanding of sales and marketing strategies, preferably in luxury products
Excellent communication and presentation skills
Analytical, agile, and results-driven mindset
High energy, positive attitude, and strong work ethic
Ability to multitask and manage multiple high-priority projects
Adaptability in fast-paced, multicultural environments
Retail and sell-out focused with an entrepreneurial, team-oriented approach
Willingness to travel up to 50% and work extended hours

Benefits

Comp & perks

Medical Insurance Coverage
Swarovski Employee Retirement Savings Plan
Swarovski Employee Discounts
Employee Assistance Program (EAP)
Summer Flex Time
Service Award Program
Tuition Reimbursement Program
Employee Referral Program
Fitness Reimbursement Program
Discounted Group Auto/Homeowners Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales funnel managementdata analysissales target achievementcustomer feedback trackingMicrosoft ExcelMicrosoft WordMicrosoft PowerPointsales and marketing strategiesbilingual (English and Spanish)wholesale experience

Soft Skills

communication skillspresentation skillsanalytical mindsetagilityresults-drivenhigh energypositive attitudestrong work ethicmultitaskingadaptability