Key Account Manager, Travel Retail

SWAROVSKI

. Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.

Posted 5/23/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Maintain and grow key accounts, monitor competitors, and ensure high customer satisfaction.
Meet revenue and profitability targets, manage sales funnel, and track performance metrics.
Identify new opportunities, acquire new accounts, and expand existing ones.
Regular follow-ups, resolve issues, and lead solutions to improve sales outcomes.
Implement sales strategies and support long-term account planning with leadership.
Prepare proposals, pricing, and performance reports to guide decision-making.
Work cross-functionally with customer support, resource management, architecture, and visual merchandising teams.
Ensure excellent retail execution, including POS installations and merchandising standards.
Stay updated on market trends, competitors, and best practices.
Act with ownership and initiative to drive growth. Identify opportunities, adapt to changing markets, and innovate locally while aligning with global strategy.
Build strong partnerships, navigate ambiguity, and remain resilient in complex environments.

Requirements

What you’ll need

3–5 years in Travel Retail
Experience in Caribbean & Latin America markets
Background in Luxury, Beauty, or Liquor industries preferred
Regional network/contacts in the Caribbean is a plus
Strong proficiency in Microsoft Office (Excel, PowerPoint, Word), especially advanced Excel analytics
Bilingual: English & Spanish
Solid understanding of sales & marketing strategies, ideally in luxury retail
Strong communication and presentation skills
Analytical mindset with data-driven decision-making ability
Willing to travel up to 50% and work extended hours

Benefits

Comp & perks

Medical Insurance Coverage
Swarovski Employee Retirement Savings Plan
Swarovski Employee Discounts
Employee Assistance Program (EAP)
Summer Flex Time
Service Award Program
Tuition Reimbursement Program
Employee Referral Program
Fitness Reimbursement Program
Discounted Group Auto/Homeowners Insurance

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

sales strategiesperformance metricsadvanced Excel analyticsdata-driven decision-makingproposal preparationpricing strategiesaccount managementcustomer satisfactionretail executionmerchandising standards

Soft Skills

communication skillspresentation skillsanalytical mindsetownershipinitiativeresilienceadaptabilityrelationship buildingproblem-solvingcross-functional collaboration