Swarmer

IT Support Engineer, L3

Swarmer

full-time

Posted on:

Location Type: Hybrid

Location: Warsaw • Poland

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

LinuxMacOSPythonTCP/IP

About the role

  • Own the IT support queue in Slack and Jira — triage, prioritize, and resolve with a bias toward balancing speed and user convenience with security and compliance requirements.
  • Provide on-site and remote technical support related to user accounts, corporate services, hardware, software, and SaaS licensing.
  • Take full ownership of LAN infrastructure with primary responsibility for the Warsaw office, and oversight across additional locations — reliability, documentation, and proactive risk management.
  • Oversee the full lifecycle of corporate hardware: inventory, repair coordination, and timely replacement.
  • Administer corporate MDM and SaaS tools with a focus on correct access controls and data governance.

Requirements

  • 3+ years in IT support or infrastructure roles.
  • Hands-on MDM experience (Intune preferred) and IAM/SSO administration (Entra ID).
  • Confident troubleshooting macOS and Windows, including laptop hardware.
  • Solid TCP/IP fundamentals — you can trace a LAN problem to its source.
  • AV setup and troubleshooting across conference and hybrid meeting environments.
  • Clear communicator who stays calm under pressure and treats every user request as worth solving properly.
  • Strong prioritization instinct — knows what's a fire and what can wait.
  • English proficiency sufficient to read vendor docs, write runbooks, and communicate with vendors without ambiguity.
  • Nice-to-Have skills: Scripting or automation experience (Python, Bash, or similar).
  • Linux command-line proficiency.
  • Hands-on API experience.
  • CS degree or equivalent, supported by CCNA or other relevant certifications.
  • Experience administering Google Workspace and Ubiquiti UniFi.
  • Ukrainian language proficiency.
Benefits
  • Competitive salary and a comprehensive benefits package (insurance, paid sick leave, 20 paid days off per year)
  • Flexible hybrid work model.
  • Support for pursuing internationally recognized security certifications.
  • Engineering growth opportunities across MDM, IAM, ZTNA, IaC, and Security domains and/or ІТ support manager.
  • Real ownership, not ticket-pushing. You’ll run L3 support end-to-end, shape IT processes, and directly impact how fast the company operates.
  • Work that actually matters, your systems will support teams building mission-critical defense technology used in active operations.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
IT supportMDMIAMSSOtroubleshootingTCP/IPscriptingLinuxAPIhardware management
Soft Skills
clear communicationcalm under pressureprioritizationuser-focusedproblem-solving
Certifications
CS degreeCCNA