Swarmer

Support Engineer

• Own the IT support queue in Slack and Jira — triage, prioritize, and resolve with a bias toward balancing speed and user convenience with security and compliance requirements.
• Provide on-site and remote technical support related to user accounts, corporate services, hardware, software, and SaaS licensing.
• Take full ownership of LAN infrastructure with primary responsibility for the Warsaw office, and oversight across additional locations — reliability, documentation, and proactive risk management.
• Oversee the full lifecycle of corporate hardware: inventory, repair coordination, and timely replacement.
• Administer corporate MDM and SaaS tools with a focus on correct access controls and data governance.

IT Support Engineer, L3