Swan

Account Manager

• Ensure Swan's success in Belgium by developing a deep understanding of the market and by being our spokesperson in front of prospects, customers or third-parties.
• Drive planned revenue growth in the country by ensuring customer success and leveraging automation to deliver higher levels of service.
• Management and development of existing customers (80%)
• Track revenue vs planned budget and identify opportunity and challenges, ensure continuous revenue generation by effectively tracking and streamlining revenue processes.
• Conduct Quarterly Business Reviews (QBR) for top partners to track progress and align strategies,
• Be the voice and face of Swan for the region (at events and in the press)

Account Manager / Customer Success Manager

Financial Crime

• Attached to the AML team and working closely with the Risk and Operations teams to monitor transactional activity.
• Proactively monitor clients' transactional activities to protect against fraud, money laundering, financial and reputational risks.
• Process alerts related to various transactions (cards, SEPA transactions, and international transactions) across client types (individual accounts, freelancers, businesses).
• Manage communication with end-clients and partners when suspicious activity is detected to gather supporting documentation.
• Analyze and address customer requests that may be victims of fraud.
• Handle external legal requests sent by the authorities or banking partners.
• Participate in detecting trends and report them to 2nd line to improve scoring rules.

AML Analyst, Transaction Monitoring

Frontend Engineer

• Collaborate with various teams to develop interfaces for dashboard, onboarding forms, web banking, and strong customer authentication
• Take technical ownership of one or more front-end projects
• Collaborate with the Product and Design teams to conceive and develop new interfaces
• Ensure adherence to architectural rules and automated testing across the codebase
• Contribute to continuous improvement of team's practices and tools
• Work with stakeholders including product managers, designers, and back-end engineers to deliver user-friendly interfaces

Account Manager / Customer Success Manager

AML Analyst, Transaction Monitoring

Senior Front-End Software Engineer