Swan

Technical Writer

• Develop and refine a wide range of content across Swan's documentation ecosystem
• Write and maintain content directly in a docs-as-code workflow (Git, Markdown/MDX)
• Migrate existing content into version-controlled repositories with peer review
• Independently write clear, accurate content for moderately complex features across various asset types
• Use approved AI tools to improve workflow efficiency
• Work closely with Product, Engineering, Design, Marketing, Customer Experience, and Implementation teams
• Utilise core tools (Zendesk, CMS, docs-as-code) effectively
• Manage the full lifecycle of individual content assets from creation to publication

Technical Writer – Freelance

Financial Planning and Analysis

• Your primary mission is to ensure 100% accuracy in our transactional and operational accounting and leverage this clean data to support the FP&A team in budget tracking and margin analysis.
• Financial Operations & Accounts Payable / Accounts Receivable: To manage the end-to-end purchasing cycle by integrating and verifying supplier invoices in Pivot, matching them with Purchase Orders (POs), and following up with internal managers.
• To reconcile daily incoming cash flows, match payments, and track customer aging balances within Pennylane.
• To audit corporate card expenses and receipts, ensuring strict compliance with data formatting, analytical tags, and VAT rules.
• To allocate costs accurate to proper analytical codes in real-time to ensure precise product and department margin calculations.
• Billing, Collections & Revenue Share Management: To monitor partner billing cycles in Lago, ensuring all client invoices are fully settled and paid.
• To calculate and update the weekly partner revenue share files, achieving 100% reconciliation via Pennylane, and tracking unclaimed partner invoices.
• To optimize corporate cash-flow by actively participating in the deployment and execution of Swan's new debt collection and recovery processes.
• FP&A Support & Management Control: To contribute to monthly closing processes through pre-closing accounting tasks, including cut-offs and analytical reviews of expenses.
• To analyze budget variances by comparing actual performance against forecasts across various cost centers (Tech, General Expenses, HR).
• To update financial dashboards and KPIs, including product-line P&L, interchange margin tracking, and core infrastructure costs.

Technical Writer – Freelance

Junior Financial Analyst – Apprenticeship, Accounting & FP&A