Technical Support Specialist
Suvoda
full-time
Posted on:
Location Type: Remote
Location: Oregon • Pennsylvania • United States
Visit company websiteExplore more
About the role
- Create and execute SQL scripts and stored procedures to perform manual updates to customer databases as required
- Provide support to customers and/or end users via telephone and email (as required) to troubleshoot issues and identiy root causes
- Troubleshoot technical issues reported by Suvoda’s Customer Care Specialists and provide guidance
- Collaborate with the services delivery teams to identify optimal solutions
- Excellent understanding of the technical aspects of the system
- Remain up to date with understanding new functionality introduced by core system releases
- Investigate critical and urgent issues in a timely manner
- Ability to pool various reports from the DB as required
- Provide input on current support processes and suggest improvements
- Perform other related duties as required
Requirements
- A Bachelor's degree (ideally in computer science) preferred
- Proficiency with web-based software applications
- Exposure to Windows (Unix based systems)
- Experience creating and executing SQL scripts and stored procedures
- Strong written and verbal communication skills.
- Able to work independently as well as part of a cross functional team.
- Analytical, organisational and planning skills
- Highly self-motivated, able to multi-task in a fast paced environment.
- Attention to detail
- Prior technical support experience preferred, especially in IRT or related field
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
SQLstored proceduresweb-based software applicationsWindowsUnix
Soft Skills
strong written communicationstrong verbal communicationanalytical skillsorganizational skillsplanning skillsself-motivatedmulti-taskingattention to detail
Certifications
Bachelor's degree in computer science