Suvoda

SDET

• Ensure the correct functioning of clinical trial software with emphasis on patient safety and integrity of clinical study data
• Review product requirements and verify that requirements are clear, consistent, and testable
• Develop validation plans according to a risk-based testing methodology
• Set up testing environment and prepare testing data
• Author and execute test scripts, document defects, and track resolutions
• Work with others to ensure timely delivery of high-quality code
• Assist with software deployment into all environments and complete all required documentation
• Assist support team with investigation of production issues
• Automate test scripts using industry-standard tools
• Perform other related duties as required

Software Test Engineer, Group Lead

Backend Engineer

• Liaise with Services, Product, and Support to investigate production issues/requests
• Propose and implement short term solutions for applications when applicable
• Take ownership of production issues and drive escalations
• Research and resolve issues using critical and logical thinking, ensuring financial data integrity
• Write, execute, and validate Python-based scripts for data changes and bulk data corrections in a production environment
• Manage priorities through ticketing system
• Assist in documentation of technical work instruction
• Recommend continuous improvement of operational and technical efficiencies
• Coordinate with Engineering and Product teams on future enhancements and capabilities
• Ability to understand Suvoda products, technical capabilities, and custom solutions
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Technical Support Analyst, Python – Second Shift

Sales Development Rep

• Generate and qualify pipeline for the SMB segment through strategic, targeted outbound prospecting.
• Research target accounts to identify the right contacts and tailor outreach across key personas.
• Execute multi-channel prospecting campaigns via phone, email, LinkedIn, and other channels.
• Communicate Suvoda’s value proposition clearly to Director- and VP-level stakeholders in a consultative, business-oriented way.
• Collaborate closely with Sales on outreach strategy and account prioritization.
• Meet and/or exceed your monthly activity metrics and quarterly pipeline quota.
• Manage time effectively to engage prospects across multiple time zones and ensure consistent outreach coverage.
• Occasionally support Suvoda at industry conferences.

Sales Development Representative

Full-stack Engineer

• Design, develop, and support clinical trial software with emphasis on patient safety and integrity of clinical study data
• Review product requirements and verify that all requirements can be implemented
• Assist with the creation of technical design and implementation documentation
• Design and code software applications and fix defects
• Provide unit testing coverage for delivered code
• Work with others to ensure timely delivery of high-quality code
• Manage software deployment into all environments and complete all required documentation
• Assist support team with troubleshooting and resolution of production issues
• Manage a group of developers
• Oversee and coordinate all development tasks of the group
• Serve as main point of contact for all development-related requests and questions for the group
• Provide continued mentorship and support for group members
• Work with the group to provide task estimates
• Ensure on-time delivery of high-quality work
• Perform other related duties as required

Senior Software Developer, Group Lead

Product Manager

• Responsible for definition of user stories and definition of done for assigned line of product
• Lead scrum team meetings from sprint planning to sprint retrospectives to ensure timely product releases
• Track and report on scrum team velocity
• Act as the voice for the scrum team
• Work with Product Managers to support the planning cadence
• Create and maintain product release documentation and coordinate completion with product development team
• Support Product Manager activities throughout the lifecycle of a product release
• Maintain product usage, feature requests and core bugs metrics
• Work with sales to demo and discuss current and planned product solutions to current and prospective clients
• Perform other related duties as required

Product Owner

Consultant

• Work with assigned clients and project teams responsible for the delivery of Interactive Response Technology (IRT) for randomization and drug supply management;
• Responsible for overall maintenance for the team’s IRT systems, including oversight of the support process, identification and mitigation of potential issues/risks, and working with the client and other vendors to ensure success using the Suvoda IRT system;
• Lead implementation of system change controls for studies during maintenance phase;
• Manage the design of study data integration specifications between the IRT system and other eClinical solutions;
• Create data review plans for each of the team’s IRT systems and ensure that reviews are completed on time per the plan;
• Create and maintain the study FAQ documents, used by the customer care team to handle support inquiries and issues;
• Responsible for the system training materials including manuals, walk through videos, and presentations;
• Work with the client study team to setup the IRT system data upon system go-live;
• Primary escalation point for the Suvoda Customer Care team on complex support issues requiring input from the project team to resolve; troubleshoot escalated issues and identify resolutions;
• Create and distribute support and maintenance reports for each of the team’s IRT systems to both internal Suvoda team members and the client’s study teams, as required;
• Proactively identify trends in support data and determine the root cause for repeated/frequent support issues; work with the Project Manager and other team members as required to identify and implement solutions;
• Identify and assist with the implementation of process improvements for the services department;
• Assist the product team with the design and development of new features by providing feedback based on client requests and project experience;
• Assist the customer care team with providing support to system users in multiple countries via the telephone and email;
• Assist with the training of new staff members on the Suvoda product and processes;
• Perform other related duties as required;

Technical Consultant I

• Design, develop, and support clinical trial software with emphasis on patient safety and integrity of clinical study data
• Review product requirements and verify that all requirements can be implemented
• Assist with the creation of technical design and implementation documentation
• Design and code software applications and fix defects
• Provide unit testing coverage for delivered code
• Work with others to ensure timely delivery of high-quality code
• Manage software deployment into all environments and complete all required documentation
• Assist support team with troubleshooting and resolution of production issues
• Perform other related duties as required

Software Developer

• Ensure the correct functioning of clinical trial software with focus on patient safety and integrity of clinical study data
• Verify that requirements are clear, testable, and consistent with the clinical trial protocol
• Ensure all activities and deliverables comply with Suvoda processes and procedures
• Develop validation plans according to a risk-based testing methodology
• Author and/or manage the completion of all validation related deliverables on each project
• Author and execute test scripts
• Document defects and track resolution
• Perform other related duties as required
• Can serve as ‘Lead Project Tester’ on a project and have the additional responsibilities:
• Coordinate and monitor all testing tasks on a new study build or change control
• Oversee days to day project tasks of software testing team members assigned to the project
• Serve as main point of contact for all testing-related requests and questions on a project
• Ensure on-time delivery of assigned new study builds with a focus on quality and risk management

Software Test Engineer – Product Development

Project Manager

• Liaise between Suvoda’s internal eCOA teams and instrument developers/license holders for questionnaires
• Liaise between Suvoda’s internal Technical Solutions and Design teams and 3rd party translation vendors regarding development needs and client translation requirements
• Research license, translation, and eCOA requirements including layout, formatting and appearance on devices.
• Assist with development of information gathering form to be collected at project outset to assist in license research
• Communicate and implement all translation and eCOA requirements, and timelines to correct internal eCOA teams
• Manage and update internal reference master guide as needed with license holder requirements for future reference
• Coordinate license holder reviews, as needed
• Supply translation vendor with English .json files and screen reports for translation
• Receive translated .json files from translation vendor and provide to the Technical Solutions team for implementation
• Create screen report documents for each questionnaire by copying and pasting individual screenshot images of each question for a particular questionnaire.
• Perform a basic proofread of the screen report documents to ensure all required screen content is present and in the correct order
• Coordinate revisions to the screen report documents and .json files between the Technical Solutions team and translation vendor, as needed
• Collaborate with Lead Project Managers regarding translation timelines in order for Lead Project Managers to communicate this information to the client

Localization & Licensing Project Coordinator

Program Manager

• Support the implementation and maintenance of ClinCard and eClinicalGPS client projects, including scope entry, adoption support, and general support of studies with Program Management
• Under guidance of Senior Operations Management: assist in management of day-to-day activities of ClinCard and eClinicalGPS Programs, including, assisting Program Managers with implementation activities, maintenance of project compliance documentation and supporting duties, as applicable
• Support the Business Development Team with deliverables for new SOWs and existing clients
• Partner with Program Manager with to complete RFP proposals and draft documentation for bid defenses
• Demonstrate knowledge and utilization of Project Management tool, including Project creation, data accuracy, reports and planning
• Documentation and process updates for new products/enhancements for Client Delivery
• Partner with Program Manager with the planning and execution of Enterprise Implementation activities
• Demonstrate flawless execution of best practices in implementation and relationship management
• Coordinate internal and external/vendor resources, as applicable
• Perform other duties, assignments, and/or special projects as time or circumstances necessitate

Associate Program Manager

Manager

• Serves as the main point of contact between all internal value-add functions across departments
• Onboards low to medium complexity delivery projects
• Leads regular project discussions with client and study teams to review project plans, risks, actions, issues, and decisions to drive projects to completion
• Collaborates with lead and manager to determine success strategies for onboarding and supporting studies
• Demonstrates a general understanding of GP products
• Able to manage multiple priorities simultaneously
• Proactively identifies client needs and develop, articulate, and drive towards appropriate solutions
• Demonstrates flawless execution of best practices during and post implementation
• Fosters client relationships post launch of new client projects
• Ensures study documentation is complete, current, and stored appropriately
• Effectively applies Greenphire’s best practices and deliver according to internal and external success criteria
• Demonstrates flawless execution of business strategies for implementation
• Possess the ability to troubleshoot, diagnose, and correct pre and postproduction issues.
• Participates in the development of new features and functionality that may be requested by clients
• Coordinates internal and external/vendor resources
• Provides recurring project status reporting and ensure proper escalation
• Performs other duties, assignments, and/or special projects as time or circumstances necessitate
• Travels for client meetings and trainings as needed

Project Delivery Manager

Support Engineer

• Create and execute SQL scripts and stored procedures to perform manual updates to customer databases as required
• Provide support to customers and/or end users via telephone and email (as required) to troubleshoot issues and identiy root causes
• Troubleshoot technical issues reported by Suvoda’s Customer Care Specialists and provide guidance
• Collaborate with the services delivery teams to identify optimal solutions
• Excellent understanding of the technical aspects of the system
• Remain up to date with understanding new functionality introduced by core system releases
• Investigate critical and urgent issues in a timely manner
• Ability to pool various reports from the DB as required
• Provide input on current support processes and suggest improvements
• Perform other related duties as required

Technical Support Specialist

Customer Success Manager

• Maintain strong relationships with customers and ownership of customers’ success through renewal rate, NPS and other metrics that measure customer success.
• Drive strategic development of customer programs and actively pursue opportunities to improve through expansion, enhancements and operational improvements
• Identify opportunities to increase revenue conversion
• Establish initiatives to encourage customer growth and upsell opportunities
• Create and drive value realization throughout the lifecycle
• Proactively identify account risks and drive mitigation strategies
• Work with cross functional partners to develop strategies and materials to increase the quality and efficiency of support to customers and users
• Work with CSM Leaders on business initiatives and other projects
• Work with marketing team to identify customer advocates to participate in feedback opportunities and case studies
• Work with Finance teams to improve revenue predictability for customers
• Assist in the hiring and training of Customer Success Managers
• Perform other duties, assignments, and special projects as time or circumstances demand

• As a Software Developer Trainee, you’ll be part of a class that learns the basics about software development and, learning about web applications used by pharmaceutical and biotech clients during the clinical trial process.
• You will work with .NET C# and MVC, Entity Framework, LINQ to SQL, Workflow Foundation and SQL Server.
• Technologies: C#, ASP.NET MVC, WF, Entity Framework, SQL Server, Git.
• Learn proper use of software development design patterns and adhere to clean coding principles in enterprise level products.
• Explore creative solutions, learn to analyze risks and improve your critical thinking abilities.
• Hands on experience on a real project by the end of the internship.

Internship Software Developer

• Work within a cross-functional project team to develop Interactive Response Technology (IRT) for randomization and drug supply management;
• Review user requirements specifications, verifying that all requirements can be implemented with the Suvoda software in the required timeframe;
• Assist with the creation of implementation design and technical design documentation;
• Develop software systems that are reliable, maintainable, and efficient, with emphasis on patient safety and integrity of clinical study data;;
• Manage the deployment of Suvoda IRT systems into all environments, completing all required documentation;
• Assist the support team with troubleshooting and resolution of issues reported on production systems;
• Participate in the product research and development process by providing the engineering team with new solutions and ideas based on project experience;
• Generate ideas for innovative technological solutions to increase the quality of Suvoda system;
• Perform other related duties as required;