Sutherland

Spanish/English Sports Customer Service Representative

Sutherland

full-time

Posted on:

Location Type: Remote

Location: Canada

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Job Level

Junior

About the role

  • Provide exceptional customer service and act as a brand ambassador for our customer
  • Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service
  • Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
  • Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while you do it
  • Effectively use all available technology tools and resources to resolve fan inquiries
  • Develop/maintain a general knowledge of client’s products and services

Requirements

  • MUST be Bilingual in both (English and Spanish)
  • High school diploma or GED
  • Ability to type 30+ words per minute
  • 1+ year of customer service experience
  • Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills
  • Efficient in website/digital navigation and interaction
  • Strong knowledge of and passion for sports
  • Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
  • Proficient in Microsoft programs
Benefits
  • Paid training and PTO -- be sure to ask about our Global Flexible Vacation Policy!
  • Additional pay incentives as well as monthly rewards & recognition programs
  • Medical, dental and vision benefits
  • Advancement opportunities – 80% of our frontline leaders have been promoted from within
  • Employee Discounts
  • EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
bilingualcustomer service experiencetyping 30+ words per minutewebsite navigationdigital interactioncritical thinkingproblem-solvingmultitaskingtime managementproficient in Microsoft programs
Soft Skills
excellent communication skillspatienceacknowledging customer problemseducating fanspassion for sports
Certifications
high school diplomaGED