Sports Customer Service Specialist

Sutherland

full-time

Posted on: 1/7/2026

Location Type: Remote

Location: Canada

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About the role

Provide exceptional customer service and act as a brand ambassador for the customer
Support all aspects related to the customer's digital sports platforms via chat, SMS, email/web-form, social, voice and self-service
Create best-in-class experiences for all fans that contact us by demonstrating patience and acknowledging customer problems and issues
Educate the fan, helping them accomplish what they want to do (stream a game, create fantasy account, etc.), and talk sports while doing it
Effectively use all available technology tools and resources to resolve fan inquiries
Develop/maintain a general knowledge of client’s products and services

High school diploma or GED
Ability to type 30+ words per minute
1+ year of customer service experience
Excellent English communication skills, both verbal and written, as well as strong critical thinking and problem-solving skills.
Efficient in website/digital navigation and interaction
Strong knowledge of and passion for sports
Ability to multitask, prioritize and manage time effectively in a fast-paced – but remote -- environment
Proficient in Microsoft programs

Benefits

Competitive hourly rates, paid training and PTO- be sure to ask about our Global Flexible Vacation Policy!
Additional pay incentives as well as monthly rewards & recognition programs
Medical, dental and vision benefits
Advancement opportunities – 80% of our frontline leaders have been promoted from within
Employee Discounts
EAP & Health and Wellness programs including a personal trainer dedicated to Sutherland

Tip: use these terms in your resume and cover letter to boost ATS matches.

customer servicetypingdigital navigationproblem-solvingcritical thinkingmultitaskingtime managementMicrosoft programs

communicationpatienceorganizationcustomer educationbrand ambassadorship

high school diplomaGED