Team Manager – Backoffice Operations
Sutherland
full-time
Posted on:
Location Type: Remote
Location: Colombia
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About the role
- Lead and mentor a team of consultants, managing performance, providing guidance, and fostering a positive team culture, collaborative environment.
- Monitor and optimize KPIs, including productivity, quality, and attrition, while conducting regular evaluations and providing constructive feedback.
- Represent the team in client meetings, deliver impactful presentations, and maintain strong relationships with internal and external stakeholders.
- Manage multiple projects simultaneously, ensuring timely delivery and high-quality outcomes.
- Collaborate with senior management to develop and implement operational strategies, manage projects, and drive continuous improvement initiatives.
- Analyze performance data, identify trends, and implement corrective actions to enhance efficiency and productivity.
- Participate in recruitment and onboarding processes to maintain a high-performing team, while staying updated on industry best practices.
Requirements
- Bachelor’s degree in business administration, Management, or a related field.
- 2–3 years of experience in a leadership role, preferably in backoffice or contact center operations.
- Proven track record of successfully managing and motivating teams to achieve goals.
- Strong presentation skills and ability to communicate effectively with clients and leadership.
- Must complete a data analysis skills test as part of the selection process.
- English level: B1 or higher (written and verbal).
- Proficiency in Microsoft Office Suite (Excel, PowerPoint) and familiarity with project management methodologies (Agile/SCRUM preferred).
- Strong analytical skills to interpret data, identify trends, and propose improvements.
- Excellent organizational and time management skills; ability to prioritize effectively.
- Adaptability and resilience in a fast-paced, dynamic environment.
Benefits
- All your information will be kept confidential according to EEO guidelines.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisproject managementKPI monitoringperformance evaluationteam managementcontinuous improvementtrend analysisMicrosoft ExcelMicrosoft PowerPointAgile
Soft skills
leadershipmentoringcommunicationpresentation skillsorganizational skillstime managementadaptabilityresiliencecollaborationfeedback