SurveyMonkey

Senior Manager, Enablement

SurveyMonkey

full-time

Posted on:

Location Type: Hybrid

Location: Ottawa • Canada

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

About the role

  • Manage and mentor the global Sales and Customer Success Enablement teams to deliver high-impact training programs across the organization.
  • Define the long-term vision and quarterly roadmap to ensure alignment with overall sales and retention targets.
  • Oversee the creation and delivery of sales methodologies, product launches, and competitive intelligence to the sales organization.
  • Bridge the gap between Sales and Customer Success by developing consistent, effective new-hire onboarding and continuous learning programs.
  • Establish key performance indicators (KPIs) to track the effectiveness of enablement initiatives on ramp time, quota attainment, customer retention, and expansion.
  • Design enablement programs that are deeply rooted in the customer journey, ensuring every team member delivers a consistent, value-driven experience.
  • Utilize AI-driven tools and modern enablement technology to scale learning, personalize content delivery, and identify data-driven opportunities for program optimization.

Requirements

  • 8+ years of professional experience in Enablement
  • 3+ years of people management experience leading high-performing enablement or GTM teams.
  • Experience with Enablement Platforms, Sales, and CS tools such as Highspot, Outreach, Chili Piper, Salesforce, Gainsight, Seismic, and Gong.
  • Demonstrated ability to build scalable training programs from the ground up within a SaaS environment.
  • Experience with Sales Methodologies such as Sandler and MEDDPICC is a Plus.
Benefits
  • 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
enablementtraining program developmentsales methodologiescustomer journey designKPI establishmentdata-driven program optimizationSaaS environment experiencepeople managementscalable training program creationcompetitive intelligence
Soft Skills
mentoringleadershipcommunicationcollaborationstrategic visionorganizational skillsproblem-solvingadaptabilitycoachingrelationship building