SURIA

Customer Support

• Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.
• Troubleshoot customer issues and provide effective solutions or escalate to the appropriate department if necessary.
• Maintain customer records and interactions using CRM software and Microsoft Excel.
• Draft and send professional emails and reports using Microsoft Outlook and Word.
• Track and follow up on customer requests or issues, ensuring that all matters are resolved efficiently.
• Use Microsoft Teams to collaborate with team members, attend virtual meetings, and coordinate with different departments.
• Stay updated on company policies, product offerings, and customer service best practices.
• Provide feedback to management regarding customer trends, common issues, and process improvements.

Customer Service Representative

Data Entry

• Input, verify, and update data in company databases and systems, ensuring all information is accurate and up-to-date.
• Perform data entry using Microsoft Excel and Word to create reports, maintain spreadsheets, and document information.
• Organize, categorize, and file electronic data for easy retrieval by other departments.
• Conduct regular audits to verify data accuracy and correct discrepancies.
• Respond to data requests from internal teams or external stakeholders.
• Assist with maintaining records of communications, reports, and other documents.
• Adhere to data privacy and confidentiality protocols when handling sensitive information.
• Support the team with other administrative tasks as needed, such as managing emails or preparing presentations using Microsoft PowerPoint.

Customer Service Representative

Data Entry Clerk