Customer Service Representative
SURIA
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Respond to customer inquiries via phone, email, and live chat, providing timely and accurate information.
- Troubleshoot customer issues and provide effective solutions or escalate to the appropriate department if necessary.
- Maintain customer records and interactions using CRM software and Microsoft Excel.
- Draft and send professional emails and reports using Microsoft Outlook and Word.
- Track and follow up on customer requests or issues, ensuring that all matters are resolved efficiently.
- Use Microsoft Teams to collaborate with team members, attend virtual meetings, and coordinate with different departments.
- Stay updated on company policies, product offerings, and customer service best practices.
- Provide feedback to management regarding customer trends, common issues, and process improvements.
Requirements
- Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) is required.
- Previous experience in customer service, call center, or helpdesk support preferred.
- Strong verbal and written communication skills.
- Ability to handle high volumes of customer interactions with patience and professionalism.
- Strong problem-solving skills with the ability to work under pressure.
- Ability to work independently and manage time effectively in a remote environment.
- Experience with CRM systems or customer service software is a plus.
- High school diploma or equivalent; additional certifications or relevant education are a plus.
Benefits
- Reliable high-speed internet connection
- A computer with updated Microsoft Office Suite (Word, Excel, Outlook, Teams)
- Quiet, distraction-free workspace for handling customer calls
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM softwareMicrosoft ExcelMicrosoft OutlookMicrosoft WordMicrosoft Teamscustomer servicecall center supporthelpdesk supportproblem-solvingtime management
Soft Skills
verbal communicationwritten communicationpatienceprofessionalismindependenceefficiencycollaborationfeedback provisioncustomer interaction managementprocess improvement
Certifications
high school diplomaadditional certifications