SURI

Operations Director

SURI

full-time

Posted on:

Location Type: Hybrid

Location: London • United Kingdom

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Job Level

Lead

Tech Stack

ERP

About the role

  • - Define and execute a 12–36 month global operations strategy, building the capabilities and organisational structure required for scale.
  • - Own SURI’s end-to-end supply chain architecture, including network design, capacity planning, resilience planning, and cost optimisation.
  • - Lead the roadmap for systems implementation (ERP: NetSuite /WMS/IBP tools), ensuring robust, real-time data and automation across the function.
  • - Drive operational excellence and continuous improvement, ensuring processes are efficient, resilient and ready for international expansion.
  • - Own the global demand, supply, and inventory strategy, ensuring 80%+ forecast accuracy and 99%+ SKU availability across markets.
  • - Establish planning frameworks and governance for IBP/S&OP, ensuring alignment with Commercial, Finance, Growth, and Marketing.
  • - Build risk models, capacity buffers and safety stock strategies that support new product launches, international scaling and commercial growth.
  • - Drive engagement with Commercial, Growth and Marketing to ensure every launch and promo is backed by rock-solid availability. Where issues exist, mitigate and communicate.
  • - Lead commercial negotiations and strategic partnerships across manufacturers, co-packers, 3PLs, packaging suppliers and logistics partners.
  • - Own procurement strategy, supplier performance, contract governance and supplier consolidation to improve cost efficiency and resilience.
  • - Champion strong quality, compliance, and product lifecycle operations to support innovation and international regulatory readiness.
  • - Responsible for overseeing global environmental framework, accreditations and industry standards.
  • - Integrate sustainability and circularity into every business decision, from product lifecycle planning to packaging and logistics.
  • - Own sustainability metrics, operational ESG reporting, certification readiness and impact-reduction initiatives across the supply chain.
  • - Ensure sustainability considerations support operational efficiency and margin improvement.
  • - Own the post-purchase and fulfilment experience, ensuring fast, reliable and delightfully branded delivery across all markets.
  • - Protect and enhance our industry-leading Trustpilot and CSAT scores through structural improvements, root-cause analysis and proactive CX design.
  • - Develop a scalable customer experience strategy that supports multi-market growth and operational excellence.
  • - Build, lead and develop a high-performing, multi-disciplinary operations organisation.
  • - Create career pathways, succession plans, and a culture of accountability, ownership and excellence.
  • - Act as a strategic partner to the COO and Executive Team, influencing company-wide planning and long-term decision-making.

Requirements

  • - 7–10+ years in senior operations leadership across high-growth FMCG, consumer electronics, or DTC product-based companies.
  • - Demonstrated experience owning an operations function end-to-end, including supply chain, logistics, planning and CX.
  • - Proven success scaling international operations from £50m+ revenue.
  • - Deep expertise in demand/supply planning, inventory optimisation, and S&OP/IBP.
  • - Strong background negotiating and managing high-value supplier and manufacturing contracts.
  • - Hands-on leadership implementing ERP/WMS or other core operational systems.
  • - Strong commercial acumen with operational P&L ownership and a track record of margin improvement.
  • - Data-driven, analytically strong and tech-proficient.
  • - Exceptional communication skills with gravitas and the ability to influence at all levels.
Benefits
  • - 25 days annual leave, plus bank holidays and an additional day for your birthday
  • - Flexible working hours
  • - Hybrid working - up to 2 days working from home each week
  • - Bupa Healthcare and Dental Packages
  • - Income Protection and Life Assurance
  • - 1 Charity Day per year
  • - Central London offices- based in London Bridge; a stone’s throw from Borough Market
  • - 4x “Work from Anywhere” weeks, with no requirement to be in the office those weeks
  • - Access to our Employee Assistance Programme, which grants free therapy and coaching sessions to all staff
  • - Monthly social events, organised by different team members
  • - 5x free toothbrushes every year
  • - £1000 personal development budget each year, per employee
  • - Fantastic career opportunities; with the chance to grow as SURI does
  • - Summer Fridays; 2pm finish across Fridays in July and August
  • - Fresh fruit and snack orders every week
  • - Cycle to Work scheme, and Electric Bike Cycle to Work scheme
  • - Regular product swaps with other fantastic companies
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
supply chain architecturecapacity planningresilience planningcost optimisationdemand planninginventory optimisationS&OPIBPoperational excellencedata analysis
Soft Skills
leadershipcommunicationinfluencenegotiationstrategic thinkingproblem-solvingcollaborationaccountabilitycustomer experience designteam development