This is a full-time remote opportunity, and you will perform a variety of restoration and recovery efforts while working closely with the Director of Restoration, Restoration team members, and the Digital Forensic and Incident Response team.
They will play a critical role in post-incident recovery, working alongside the DFIR team to restore systems and secure infrastructures after cyber incidents.
Through meticulous remediation efforts and application of technical expertise, they’ll help clients regain operational stability and strengthen their defenses against future threats.
Actively share knowledge with team members cultivating a culture of continuous learning, and staying up to date on industry trends, emerging threats, and best practices.
Build strong professional relationships and serve as a trusted advisor during client-facing incident response engagements, contributing your advanced knowledge and expertise to post-incident recovery efforts.
Work closely with the DFIR team to assess and determine the scope and impact of cyber incidents.
Utilize experience with Active Directory, Group Policy Objects, ADSI, Windows Security, replication, Azure Active Directory Connect, and other relevant technologies to restore compromised systems.
Script and automate recovery processes using PowerShell and Windows command line tools.
Leverage experience in hypervisor technologies such as VMware, Hyper-V, Citrix XenServer, and Nutanix Acropolis to restore virtualized environments.
Work with various server hardware platforms including HP, Dell, Nutanix, and Cisco UCS.
Utilize experience with storage vendors such as Dell EMC, NetApp, HP/Nimble, and Pure Storage to recover data and systems.
Implement backup solutions such as Veeam, Backup Exec, Unitrends, and Zerto to ensure data recovery.
Manage desktop operating systems and deployments, including Windows 7/8/10/11.
Oversee enterprise messaging systems, including Exchange and M365.
Handle server-based computing environments, including Citrix and Terminal Services.
Leverage networking knowledge, including core switches, wireless access points, firewalls, and VPN configurations.
Implement two-factor and multi-factor authentication services such as Okta, DUO, Microsoft Authentication, Ping, RSA, and others.
Collaborate with internal teams, external partners, and clients to refine and document all restoration and recovery efforts, maintaining a clear and organized record of actions taken, lessons learned, and best practices.
Provide after-hours (on-call/weekend rotational) support as required to address critical incidents and maintain continuous coverage.

Requirements

Bachelor’s degree in information technology, computer science, related degree, or equivalent former professional experience as an IT Engineer, Systems Administrator, Cybersecurity Consultant, or related position.
Previous DFIR and restoration experience in a consulting firm.
Professionally skilled in the deployment and management of IT infrastructure, including Microsoft Exchange, M365, Microsoft Windows Server operating systems, and workstations.
Expertise in various operating systems (Windows, Linux, MacOS) and their security features.
Familiarity with cloud services.
Experience in network administration.
Experience configuring firewalls, VPN’s, Active Directory, Exchange, Group Policy.
Skilled at problem-solving and exhibits a high-level of attention to detail.
Can effectively under pressure while maintaining professional composure.
Excellent communication skills, both written and verbal, can explain technical concepts to non-technical audiences.
Strong interpersonal skills, a team player mentality, and a client-centric mindset.
Exceptional organizational skills and the ability to manage multiple competing priorities.

Benefits

Competitive compensation plan and total rewards package for team members
Remote workforce
Generous paid time off plan and floating holidays
Paid parental leave
Employer paid premiums for both team members and their dependents for medical, dental, and vision
Comprehensive health, vision, dental, 401K matching program, disability, Flexible Spending Accounts (FSA), Health Savings Account (HSA), Life and AD&D benefits.
Professional development and career advancement opportunities
We prioritize employee growth and development through a robust performance management platform to provide ongoing coaching, clear feedback, recognition, and opportunities for career growth.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

PowerShellWindows command lineActive DirectoryGroup Policy ObjectsAzure Active Directory ConnectVMwareHyper-VCitrix XenServerNutanix Acropolisnetwork administration

Soft Skills

problem-solvingattention to detailprofessional composurecommunication skillsinterpersonal skillsteam player mentalityclient-centric mindsetorganizational skillsability to manage prioritiescontinuous learning