Sur Global

Business Operations

• Send contracts and agreements for signature; track status and file signed copies to the correct customer record
• Keep contract and agreement templates current as requirements evolve
• Process vendor and ad hoc invoice payments; monitor and resolve failed payments daily
• Track referral and partner payments
• Confirm billing and subscription systems are updated on customer offboarding; coordinate related tickets
• Manage recurring vendor/partner billing and monthly cost-allocation reporting for accurate P&L reporting
• Process weekly reimbursements and coordinate company card issuance and requests
• Track and incorporate HR policy updates (e.g., state law compliance, employee handbook updates)
• Document SOPs and identify where AI or automation could take over manual work

Business Operations, GTM Assistant

Business Intelligence Developer

• Serve as the primary operator of the GCP data environment: BigQuery, Cloud Functions, Cloud Scheduler, and Cloud Storage, in close partnership with IT on security and access
• Write and maintain Python-based ETL pipelines pulling from source platforms (Toggl, Rippling, Xero, Salesforce, and others) and landing data in BigQuery
• Extend the pipeline portfolio to bring new data sources online and unlock reporting capabilities that do not currently exist
• Automate recurring operational workflows currently running manually or locally: scheduled data quality checks, automated exports, and replacing one-off scripts with reliable GCP functions
• Own the full Tableau dashboard portfolio across all internal teams: data connections, SQL, refresh schedules, QC, documentation, and bug resolution
• Build net-new dashboards for audiences that don't have reliable reporting today, including executive, director, and operational views covering project financials, service line performance, and renewal visibility
• Own data integrity within the analytics layer: diagnose whether issues are pipeline problems, dashboard logic problems, or source data issues, and route accordingly
• Maintain naming conventions, schema documentation, and dataset organization in BigQuery
• Be the first point of contact when a dashboard breaks or a pipeline fails — own resolution, not just escalation
• Partner with stakeholders across Business Operations, Finance, People & Talent, Sales, and IT to translate business needs into working data solutions

Business Intelligence Engineer

Backend Engineer

• Design, build, and maintain features in a modern Rails codebase.
• Own background and asynchronous workflows, including retries, idempotency, throughput, and observability.
• Model, query, and optimize data storage in PostgreSQL.
• Diagnose and resolve production issues in collaboration with product and support.
• Improve system reliability, performance, and operational safety.
• Contribute to long-term code health through refactoring, testing improvements, security practices, and thoughtful code review.

Ruby on Rails Developer

• Build, test, and maintain features within a Laravel application using the TALL stack.
• Develop user interfaces using Livewire, Alpine.js, Tailwind CSS, and FilamentPHP.
• Investigate and resolve bugs across the existing web application.
• Write clean, secure, scalable, and maintainable code.
• Review feature requests, clarify requirements, and propose practical technical solutions.
• Collaborate directly with the Engineering Lead and company leadership throughout the development process.
• Respond to application questions and support requests when technical assistance is required.
• Manage development tasks and feature tickets using Jira.
• Participate in Scrum-based planning, prioritization, and regular team check-ins.
• Contribute to the improvement of development processes, application performance, and overall product quality.

Laravel Developer

Recruitment

• Manage the end-to-end recruitment process, from sourcing to the offer stage.
• Source, screen, and interview candidates for technical and non-technical roles.
• Partner with clients to define hiring needs and build effective pipelines.
• Ensure SLAs are met for speed and quality of hires.
• Use Workable to track candidates and streamline recruitment.
• Set up and manage ATS automations to improve efficiency.
• Provide an excellent candidate experience and maintain strong relationships.
• Collaborate with US-based clients and internal teams to align hiring strategies.
• Develop and implement processes and procedures to improve team efficiency and organization, optimizing overall operations.

Talent Acquisition Specialist

Artificial Intelligence

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AI Revenue Engineer

• Design, build, and maintain features in a modern Rails codebase.
• Own background and asynchronous workflows including retries, idempotency, throughput, and observability.
• Model, query, and optimize data in a document-oriented datastore environment.
• Build and maintain HTTP APIs and third-party integrations including webhooks, authentication, billing, and notifications.
• Diagnose and resolve production issues in collaboration with product and support.
• Improve system reliability, performance, and operational safety.
• Contribute to long-term code health through refactoring, testing improvements, security practices, and thoughtful code review.