SupportYourApp

Implementation Specialist

• Lead end-to-end implementation projects, acting as the primary point of contact from point-of-sale to a fully operational, live product and ensuring a seamless client experience;
• Conduct deep-dive discovery sessions to understand clients' procurement and financial processes and translate business requirements into customized, optimized product workflows;
• Manage timelines, deliverables, and technical alignment, guiding clients through data mapping, validation, and migration of vendor lists, budgets, item catalogs, and other business data into the platform;
• Keep both internal teams and client-side stakeholders on track with strict deadlines, managing risks and unblocking technical dependencies;
• Deliver high-impact interactive workshops and onboarding sprints for key client stakeholders, enabling them to operate the platform independently;
• Create tactical, highly structured enablement resources (deployment playbooks, configuration guides, short video workflows) to standardize the implementation process;
• Partner with Sales, Product, and QA teams to escalate technical blockers and translate client feedback into actionable product improvements.

Implementation Consultant, B2B Client Onboarding

Social Media Manager

• Transform raw footage and briefs into ready-to-publish social media content based on reference materials and specific guidelines;
• Edit content to match the required pacing, visual style, and effects;
• Perform color correction and color grading to ensure a polished final look;
• Clean, mix, and optimize audio, including reusing or replacing soundtracks and refining voiceovers;
• Generate, review, and verify subtitles for accuracy and readability.

Social Media Video Editor, Fluent English

Content Writer

• Write SEO-optimized blog posts from scratch based on detailed content briefs;
• Ensure all content meets SEO requirements and quality standards before publication;
• Update and optimize existing landing pages by expanding content and implementing relevant keywords;
• Proofread and edit guest posts, company descriptions, LinkedIn ads, PPC copy, and other marketing materials to align with the company's tone of voice;
• Request visuals from the design team and proofread image copy for grammar and spelling;
• Create engaging content for Quora to increase brand awareness and visibility;
• Write newsletters promoting new services, company updates, and special offers;
• Upload, format, and publish blog posts, landing pages, case studies, and images in WordPress;
• Collaborate closely with the Marketing team and cross-functional stakeholders to gather information and deliver high-quality content.

Junior Content Writer, Fluent English

Frontend Engineer

• Розробляти та підтримувати основний вебдодаток на Vue 3 / Nuxt 3 (SSR), включаючи конструктор AI-агентів, live-чати, аналітику та білінг;
• Розробляти вбудовуваний чат-віджет на Vue 3 + Vite (iframe) з підтримкою postMessage, real-time взаємодії та темізації;
• Створювати та вдосконалювати AI-функціональність, включаючи налаштування поведінки AI-агентів, промптів і guardrails;
• Оптимізувати продуктивність застосунку, покращуючи bundle size віджета, lazy loading та Core Web Vitals;
• Підтримувати production-середовище, аналізуючи помилки в Sentry, досліджуючи причини їх виникнення та впроваджуючи рішення;
• Модернізувати legacy-код паралельно з розвитком нової продуктової функціональності;
• Розвивати AI-assisted процеси, створюючи правила, інструкції та скіли для AI-інструментів у кодовій базі;
• Брати участь у декомпозиції та оцінці задач, а також формуванні технічних рішень у тісній співпраці з Product, Design та Backend командами.

Frontend Product Engineer, Fluent Ukrainian – Vue/Nuxt

Frontend Product Engineer, Vue/Nuxt

Frontend Product Engineer – Fluent Ukrainian, Vue/Nuxt

Customer Support

• Provide customer support through chat, email and phone channels, assisting customers with their questions and requests;
• Handle inbound customer inquiries during evening/night shifts and provide timely, helpful solutions;
• Assist customers with charger-related issues, including basic troubleshooting of hardware and software problems;
• Support customers with refund requests and guide them through the necessary steps;
• Document customer interactions accurately and follow established support processes;
• Escalate more complex issues when needed to ensure proper resolution;

Customer Support Agent, French C1, English C1 – Part-time

Support Engineer

• Deliver outstanding technical support via emails and video calls
• Collaborate with internal teams to investigate and resolve customer issues efficiently
• Represent the company by ensuring a positive customer experience throughout the issue resolution process
• Develop strong product knowledge to provide accurate guidance and support
• Assist customers with customized reports and analysis using data visualization tools
• Monitor and troubleshoot connection issues using internal and external tools
• Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system
• Escalate complex technical issues to engineering teams when required to ensure timely resolution
• Maintain deep understanding of client solutions and meet KPI

Technical Support Consultant, Fluent English

Backend Engineer

• Build, refine, and maintain core features across the full stack;
• Develop and optimize both the company's main application and internal Admin Interfaces;
• Implement high-fidelity UI/UX;
• Work closely with Product Managers and Designers;
• Collaborate closely with an additional developer and the QA team;
• Design and maintain significant, sensitive, and secure back-end logic and infrastructure;
• Take responsibility for maintaining and updating the company’s marketing website;
• Leverage AI tools effectively to accelerate the development lifecycle.

Full-Stack Developer – Python/Java/React

• Build, refine, and maintain core features across the full stack;
• Develop and optimize both the company's main application and internal Admin Interfaces;
• Implement high-fidelity UI/UX;
• Work closely with Product Managers and Designers;
• Collaborate closely with an additional developer and the QA team;
• Design and maintain significant, sensitive, and secure back-end logic;
• Take responsibility for maintaining the company’s marketing website;
• Leverage AI tools effectively to accelerate the development lifecycle.

Full-Stack Developer, Python/Java/React

• Build, refine, and maintain core features across the full stack, ensuring a polished, high-performance user experience;
• Develop and optimize both the company's main application and internal Admin Interfaces (including user management and billing systems);
• Implement high-fidelity UI/UX, ensuring pixel-perfect execution of product designs down to the smallest detail;
• Work closely with Product Managers and Designers, translating Figma designs into seamless production code;
• Collaborate closely with an additional developer and the QA team to ensure smooth integration, high code quality, and flawless deployment;
• Design and maintain significant, sensitive, and secure back-end logic and infrastructure;
• Take responsibility for maintaining and updating the company’s marketing website, built on WordPress;
• Leverage AI tools effectively to accelerate the development lifecycle and optimize delivery speed without compromising quality.

Implementation Consultant, B2B Client Onboarding

Implementation Consultant, B2B Client Onboarding

Social Media Video Editor, Fluent English

Junior Content Writer, Fluent English

Social Media Video Editor, Fluent English

Frontend Product Engineer, Fluent Ukrainian – Vue/Nuxt

Frontend Product Engineer, Vue/Nuxt

Frontend Product Engineer – Fluent Ukrainian, Vue/Nuxt

Customer Support Agent, French C1, English C1 – Part-time

Technical Support Consultant, Fluent English

Technical Support Consultant, Fluent English

Full-Stack Developer – Python/Java/React

Full-Stack Developer, Python/Java/React

Full-Stack Developer, Python/Java/React

Full-Stack Developer – Python/Java/React, Global