SupportYourApp

Customer Support

• Deliver outstanding customer support via phone calls;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Italian & English – Part-time

Customer Support Consultant, Italian & English, part-time

• Deliver outstanding customer support via emails;
• Identify customer needs and deliver solution to exceed expectations;
• Assist customers with troubleshooting technical products and applications;
• Providing general product information and assisting with sales queries;
• Follow up with customers in a timely fashion to ensure all issues are resolved;
• Identify trends in tickets and provide ideas to improve support processes;

Customer Support Consultant, SaaS, Fluent English

Security Engineer

• Проводити регулярні перевірки персональних та корпоративних комп‘ютерів на відповідність до вимог безпеки
• Керувати менеджером паролів, включаючи доступ користувачів і дозволи
• Контролювати та керувати заходами контролю фізичного доступу та відеоспостереження, проводити внутрішні розслідування інцидентів, якщо потрібно
• Швидко й ефективно відповідати на автоматичні сповіщення, інциденти безпеки та обробляти їх
• Перевіряти та підтверджувати відповідність безпеки програмного забезпечення, що використовується в організації
• Проводити внутрішні сканування та аудити сервісів та серверів, які ми використовуємо, фаєрволи (на відповідність до внутрішніх вимог безпеки)
• Будеш мати змогу долучитися до задач пов‘язаних із використанням DLP, SIEM, NGFW, Vulnerability Scanner

Security Control Specialist, Fluent Ukrainian

• Deliver outstanding customer support via phone, emails and chats
• Escalating complex cases to the internal team
• Assisting customers with inquiries
• Keep up with evolving tools and technology
• Handle sensitive customer data with care and security
• Apply the latest and greatest customer happiness practices
• Maintain deep understanding of client solutions and meet KPI

Customer Support Consultant, Fluent English

• Deliver outstanding customer support via emails and video calls;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists;

Customer Support Consultant, fluent English

• Deliver outstanding customer support via emails, chats and calls;
• Follow internal procedures and SOPs;
• Collaborate with internal teams to ensure efficient issue resolution;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, German & English, Weekend Shifts

Customer Support Consultant, Fluent German, English

• Deliver outstanding customer support via phone calls, chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists.

Customer Support Consultant, Estonian

• Deliver outstanding customer support via phone calls, chats and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists;

Customer Support Consultant, Fluent Estonian

• Deliver outstanding customer support via phone calls, chats, and emails;
• Build strong and lasting customer relationships;
• Keep up with evolving tools and technology;
• Handle sensitive customer data with care and security;
• Apply the latest and greatest customer happiness practices;
• Maintain deep understanding of client solutions and meet KPI;
• Communicate with developers and cross-functional specialists;

SupportYourApp

Customer Support Consultant, Italian & English – Part-time

Customer Support Consultant, Italian & English, part-time

Customer Support Consultant, Italian & English, part-time

Customer Support Consultant, SaaS, Fluent English

Security Control Specialist, Fluent Ukrainian

Customer Support Consultant, Fluent English

Customer Support Consultant, fluent English

Customer Support Consultant, German & English, Weekend Shifts

Customer Support Consultant, Fluent German, English

Customer Support Consultant, Estonian

Customer Support Consultant, Fluent Estonian

Customer Support Consultant, Fluent Estonian

Customer Support Consultant, Fluent Estonian

Customer Support Consultant, Hospitality

Customer Support Consultant, Hospitality