Technical Support Consultant, Fluent English

SupportYourApp

Technical Support Consultant delivering technical support via emails and video calls. Collaborating with internal teams to resolve issues for a global SaaS client base

Posted 7/22/2026contractRemote • 🇪🇬 EgyptMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in delivering technical support and ensuring a positive customer experience, with strong analytical skills and a deep understanding of the payments ecosystem. Proficient in troubleshooting technical issues and collaborating with engineering teams for effective resolution.

Highest-signal resume keywords

Technical Support ExperiencePayments Ecosystem KnowledgeTroubleshooting SkillsCustomer-Facing SkillsAnalytical Thinking

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportTroubleshootingData VisualizationDatabase ManagementCustomer InteractionIssue ResolutionKPI ManagementReport AnalysisProduct KnowledgeEscalation Management

Soft Skills

Positive AttitudeProactive ApproachResponsibilityCollaborationCommunication

Tools & Technologies

Support Ticketing SystemVideo Call SoftwareInternal ToolsExternal ToolsData Analysis Tools

Industry Keywords

Payments EcosystemCustomer SupportTechnical SupportCustomer ExperienceKPI

About the role

Key responsibilities & impact

Deliver outstanding technical support via emails and video calls
Collaborate with internal teams to investigate and resolve customer issues efficiently
Represent the company by ensuring a positive customer experience throughout the issue resolution process
Develop strong product knowledge to provide accurate guidance and support
Assist customers with customized reports and analysis using data visualization tools
Monitor and troubleshoot connection issues using internal and external tools
Maintain detailed records of customer interactions, troubleshooting steps, and resolutions within the support ticketing system
Escalate complex technical issues to engineering teams when required to ensure timely resolution
Maintain deep understanding of client solutions and meet KPI

Requirements

What you’ll need

Excellent English skills (at least C1 for both spoken and written)
3-5 years of experience in customer and technical support role is a must
Proven knowledge of the payments ecosystem mechanisms
Ability to troubleshoot using databases & other technical tools
Excellent customer-facing skills to ensure a positive customer experience
Strong analytical thinking and research skills
Ability to identify when an escalation to the Engineering team is required
Positive, proactive and responsible attitude
Personal computer (at least 8Gb of RAM) with a stable internet connection (minimum 45 Mbps–download and 20 Mbps–upload)

Benefits

Comp & perks

Fixed schedule: Monday–Friday, 10 AM - 6 PM GMT+3
Opportunity to cooperate fully remotely
Inclusive international environment
Compensation in USD
Rewards for referring friends
Balance between project workload and personal time, but also – internal health policy
Responsive leadership interested in your development and long-lasting cooperation
Greenhouse conditions for self-development
A culture built on trust, with no time-tracking requirements