Bilingual Customer Service Representative
Support Services Group
full-time
Posted on:
Location Type: Hybrid
Location: Halifax • Canada
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Salary
💰 CA$19 per hour
About the role
- Handle inbound and outbound client calls in a timely manner
- Follow company’s call center scripts
- Respond to customer needs efficiently and accurately, whether troubleshooting a problem, fielding a complaint, or assisting with other issues
- Work with the client to verify or clarify information
- Diffuse angry or upset clients as needed
- Build relationships with customers based on trust and reliability
- Record all conversations in CRM software, leaving accurate notes in case the client calls back and needs further assistance
- Make sales or recommend additional services and products to customers
- Attend all necessary training as needed
Requirements
- Must be able to speak French and English
- Previous experience in a customer service role, preferably as a Call Center Representative
- High school diploma/GED preferred
- Exceptional customer service skills
- Excellent organizational and multitasking skills
- Superb verbal communication skills
- Proficiency with computers, particularly CRM software and Microsoft Office Suite
- Quick and accurate typing skills
- Strong critical thinking and decision making skills
- Bilingual speakers preferred
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
CRM softwareMicrosoft Office Suitetyping skills
Soft Skills
customer service skillsorganizational skillsmultitasking skillsverbal communication skillscritical thinkingdecision makingrelationship buildingproblem solving
Certifications
high school diplomaGED