Supply Wisdom

Research Analyst

• Administer coverage of global locations and suppliers.
• Collect and update data with the latest available information for assigned targets through both primary and secondary sources.
• Analyze data and write high quality professional research reports and provide insights and guidance to clients.
• Monitor news and events across the globe and produce event alerts for clients.
• Contribute new ideas for the development of value-added analysis for customers and subscribers.
• Knowledge of AI tools to improve research, analysis, and reporting efficiency.

Customer Success Manager

• Serve as the primary point of contact and trusted advisor for assigned customer accounts, owning overall account health, renewals, retention, and growth.
• Understand customer business strategy and risk management posture, and lead customers through all phases of implementation using the Supply Wisdom Customer Success methodology.
• Build strong, long-term customer relationships to drive advocacy, satisfaction, and measurable outcomes.
• Drive product adoption and long-term value realization by proactively analyzing usage, feature adoption, and customer behavior to identify opportunities and risks.
• Develop and execute end-to-end customer engagement strategies, identifying white space and expansion opportunities.
• Collaborate cross-functionally to ensure seamless communication, timely issue resolution, and alignment on customer needs.
• Prepare and deliver customer-facing and internal presentations, reports, and insights to ensure stakeholder alignment.
• Advocate for customers internally by synthesizing feedback, recommending product or process improvements, and influencing outcomes.
• Monitor key performance metrics, including renewals, NPS, adoption, and sales performance, and drive timely interventions as needed.

IT Support

• Act as the primary owner of enterprise systems administration across all regions.
• Provide end-to-end global IT support, ensuring timely issue resolution for a distributed workforce.
• Own onboarding, offboarding, and role-based access management across systems and applications.
• Manage endpoint provisioning, security, patching, and lifecycle management.
• Maintain and enforce IT and security policies aligned with organizational risk tolerance.
• Support vulnerability management, security testing, and remediation efforts.
• Lead first-level response and coordination for IT and security incidents.
• Partner closely with other business functions like Talent, Security, Finance and Business leaders to align IT operations with growth priorities.
• Manage relationships with vendors, and tooling partners as needed.
• Drive IT and security awareness through clear communication, documentation, and best-practice guidance.

Research Analyst

Customer Success Manager

IT Manager