SuperStaff

Customer Support

• Respond promptly to all inbound inquiries via phone, email, WhatsApp, and social media
• Provide clear, accurate, and helpful information to prospective parents
• Understand parent needs and concerns, and share insights with internal teams
• Maintain accurate records in Microsoft Dynamics CRM
• Track and update inquiry data to support reporting and analysis
• Collaborate with Admissions and Parent Engagement teams to meet enrollment goals
• Assist parents in scheduling campus tours, trials, and events
• Coordinate with campus teams to ensure a smooth visit experience
• Assist with administrative tasks and ongoing projects
• Contribute to improving processes and overall parent experience

Admissions Concierge, Customer Experience

Accounts Payable

• Review, verify, and process vendor invoices
• Match invoices with purchase orders and receipts
• Prepare and process payments (checks, bank transfers, ACH)
• Maintain vendor records and resolve payment discrepancies
• Reconcile accounts payable transactions and statements
• Monitor due dates to ensure timely payments
• Assist with month-end closing and financial reporting
• Respond to vendor inquiries professionally
• Ensure compliance with company policies and accounting standards
• Support audits by providing documentation and reports
• Maintain document archiving

Accounts Payable Specialist

Accountant

• We are seeking a detail-oriented and motivated Staff Accountant with 2–3 years of professional accounting experience to join our team. The ideal candidate will have a background in audit and month-end close processes, strong Excel skills, and prior experience working with U.S.-based companies. This role is an excellent opportunity for someone looking to further develop their accounting career while contributing to a collaborative and fast-paced environment.
• **Key Responsibilities
• ● Assist with the preparation and review of monthly, quarterly, and annual financial statements.
• ● Perform month-end close activities, including reconciliations, accruals, journal entries, and variance analysis.
• ● Support the audit process by preparing schedules, providing documentation, and responding to auditor inquiries.
• ● Maintain and reconcile general ledger accounts, ensuring accuracy and compliance with U.S. GAAP.
• ● Assist with accounts payable (AP), accounts receivable (AR), and payroll-related entries as needed.
• ● Conduct financial analysis to support business decisions and identify process improvement opportunities.
• ● Prepare and maintain Excel-based reports and models to track performance and financial metrics.
• ● Collaborate with cross-functional teams to ensure timely and accurate financial reporting.
• ● Stay up to date with accounting regulations, company policies, and best practices.

Staff Accountant

• Review invoices submitted to the AP automation system and make corrections where needed.
• Ensure the approval flow suggested by the AP automation system is accurate before routing invoices for approval.
• Follow up on rejected invoices by reviewing, revising, and rerouting for approval.
• Weekly check on invoices in the approval queue and follow up on invoices that are not approved.
• Managing company email inboxes
• Respond to external or internal inquiries within 24 to 48 hours.
• Review and approve new vendor set up ensuring a Form W9 and banking information is received for each vendor.
• Assist the AP team with coding guidance.
• Audit all vendors to ensure correct 1099 type was selected.
• Prepare the annual 1099 listing for Managers review.
• Assist the Accounting Manager with month end and year end tasks.
• Assist with ad-hoc requests.

Accounts Payable Accountant

Content Marketing Manager

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End to End Saturation Support Assistant, Content Moderation

Support Engineer

• Provide **Level 1 technical support** via ticketing system, phone, and remote sessions.
• Troubleshoot and resolve issues related to:
• - Microsoft 365 administration (**Exchange, Teams, SharePoint, OneDrive**)
• - **Intune** device management and endpoint compliance
• - **Windows and macOS** operating systems
• - **Unifi networking** (gateways, switches, access points)
• - **Basic networking** (VLANs, VPNs, IP configuration)
• - **Active Directory**
• - **Virtualization** (Hyper-V or VMware)
• - **Google Workspace administration**
• Support collaboration tools such as:
• - Microsoft Teams
• - Zoom
• - Slack
• Manage **user onboarding and offboarding**, including:
• - MFA / Conditional Access setup
• - Device enrollment
• Escalate complex issues to **internal senior technicians or local field technicians** when necessary.
• **Monitoring & Maintenance**
• Monitor alerts via:
• - **Intune**
• - **Microsoft Defender**
• - **UniFi dashboards**
• Apply patches and updates through:
• - **Intune**
• - **Windows Update for Business (WUfB)**
• Ensure device and network security alignment with:
• - **CIS benchmarks**
• - Applicable **compliance frameworks**
• Document incidents, resolutions, and preventive recommendations in internal systems.
• **Compliance & Documentation**
• Maintain documentation in **Hudu** and per-client compliance systems, including:
• - SSPs
• - CRMs
• - Policy repositories
• Adhere to **HIPAA and CMMC data security protocols** and company confidentiality requirements.
• Support **data backup and disaster recovery operations** using:
• - **Veeam**
• - **Acronis**
• Document customer IT environments, including:
• - Network diagrams
• - Asset inventories
• - Configuration notes
• Create **internal knowledge base (KB) articles** for recurring issues and solutions.

Admissions Concierge, Customer Experience

Accounts Payable Specialist

Staff Accountant

Accounts Payable Accountant

End to End Saturation Support Assistant, Content Moderation

IT Support Technician