SuperProcure

Customer Support

• Monitor and provide prompt assistance to clients via various communication channels.
• Troubleshoot & provide step-by-step solutions to resolve client tickets.
• Guide clients in the effective use of SP digital logistics platform.
• Implement strategies for enhancing user engagement and satisfaction.
• Conduct comprehensive user training sessions.

Customer Support, Trainee

Human Resources

• Help draft clear and role-specific job descriptions.
• Post job openings on job portals, social media, and other platforms.
• Review resumes and shortlist candidates based on defined criteria.
• Conduct basic HR screening calls to assess candidate fit.
• Coordinate interviews with hiring managers and keep candidates updated.
• Manage recruitment metrics.
• Assist in preparing onboarding documents for new hires.
• Help maintain and update the employee database.
• Manage employee personnel files and compliance data.
• Support the planning and execution of fun team activities and events.
• Share creative ideas to improve employee morale and keep teams engaged.

Human Resource Intern

Product Marketing

• Support product positioning and messaging
• Conduct customer surveys and market research
• Assist in planning and executing GTM activities for new features
• Help create sales enablement materials
• Track and summarize competitive information
• Measure basic GTM effectiveness

Customer Support, Trainee

Human Resource Intern

Product Marketing Manager