Executive Director, Data & AI
Valtech
AzureBigQueryCloudETLGoogle Cloud Platform
AI Implementation Lead
Supermove
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Senior
About the role
- Lead end-to-end AI implementations, including configuration, testing, and deployment for Voice Agent, Co-Pilot, and related AI solutions.
- Design and maintain AI playbooks and best practices for prompt design, conversation flow, and customer configuration.
- Serve as the AI subject-matter expert during customer onboarding and post-go-live optimization cycles.
- Partner with Product and Engineering to pilot new AI features, provide structured feedback, and identify enhancements.
- Analyze AI performance by monitoring accuracy, adoption, and user feedback to inform future iterations.
- Collaborate cross-functionally with Implementation PMs, TAMs, and PSEs to integrate AI capabilities into the broader customer journey.
- Train customer teams on self-service management of AI tools, including prompt iteration and reporting.
- Build structure and repeatability by documenting configurations, processes, and insights that scale across all implementations.
Requirements
- 3–5 years experience in Professional Services, Solutions Engineering, or AI/automation delivery within a SaaS company.
- Proven track record leading technical customer implementations from kickoff to go-live.
- Strong understanding of LLMs, conversational AI, and automation platforms such as OpenAI, LangChain, or Dialogflow.
- Experience with prompt design, workflow configuration, and structured data (JSON, APIs).
- Excellent communicator who can simplify complex AI concepts for customers and internal stakeholders.
- Highly organized and detail-oriented, with a focus on process rigor.
- Curious, adaptable, and driven to experiment with emerging technologies.
- Startup mindset with the ability to balance structure and speed.
Benefits
- Market comp
- medical
- vision
- dental
- Remote work environment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
AI implementationsprompt designconversation flowcustomer configurationLLMsconversational AIautomation platformsworkflow configurationstructured dataAPIs
Soft skills
excellent communicatorhighly organizeddetail-orientedcuriousadaptabledrivenprocess rigorstartup mindsetability to balance structure and speed
