Supermove

Implementation Specialist

• Skillfully project manage a portfolio of ~20 customer accounts that have recently signed up for Supermove and are ready to deploy
• Keep every stakeholder accountable by regularly knowing exactly which step of the project they are in, and which date they plan to keep their next step
• Coordinate cross-functionally by regularly updating a public and internal project plan for each customer
• Build and maintain senior-level relationships with your customer accounts while creating a premium and high-caliber experience
• Collaborate with customers by solving complex problems with out-of-the-box solutions to strategically and continually increase product value - All with the goal of launching them onto our software end to end
• Master knowledge about our product in order to effectively visualize what success means for the customer

Implementation Manager

Artificial Intelligence

• Lead end-to-end AI implementations, including configuration, testing, and deployment for Voice Agent, Co-Pilot, and related AI solutions.
• Design and maintain AI playbooks and best practices for prompt design, conversation flow, and customer configuration.
• Serve as the AI subject-matter expert during customer onboarding and post-go-live optimization cycles.
• Partner with Product and Engineering to pilot new AI features, provide structured feedback, and identify enhancements.
• Analyze AI performance by monitoring accuracy, adoption, and user feedback to inform future iterations.
• Collaborate cross-functionally with Implementation PMs, TAMs, and PSEs to integrate AI capabilities into the broader customer journey.
• Train customer teams on self-service management of AI tools, including prompt iteration and reporting.
• Build structure and repeatability by documenting configurations, processes, and insights that scale across all implementations.

Implementation Manager

AI Implementation Lead