Perform onsite and remote troubleshooting of complex Supermicro systems in enterprise data center environments
Diagnose and resolve hardware issues involving GPUs, CPUs, memory, NVMe, NICs, and interconnects
Execute hardware diagnostics, system validation, and root cause analysis
Coordinate RMA processes and spare parts logistics
Manage and resolve service tickets using Salesforce or similar ticketing systems
Support GPU platforms such as NVIDIA HGX/DGX-based systems
Troubleshoot GPU-related issues
Collaborate with Technical Account Managers, Service Managers, and Project Managers to support assigned customer accounts
Travel to customer data centers to support deployments, perform break-fix activities, and train team members (up to 20%)

Requirements

Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, or equivalent work experience preferred
3-5+ years’ experience in enterprise data center operations
3-5+ years’ experience working with server, storage, compute and network hardware
3-5+ years’ experience troubleshooting and repairing servers and networking infrastructure
3-5+ years’ experience in Inventory Management, and ordering, receiving and shipping server and network equipment
Familiarity with GPU platforms such as NVIDIA DGX or HGX architecture preferred
Strong Linux skills, including system navigation, package management, process management, and basic scripting
Experience being on-call and ability to respond to critical events as needed
Excellent prioritization and time management skills

Benefits

Comprehensive benefits package
Eligible for participation in bonus and equity award programs

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootinghardware diagnosticsroot cause analysisGPU platformsLinuxsystem validationserver hardwarenetwork hardwareinventory managementbasic scripting

Soft Skills

prioritizationtime managementcollaborationproblem-solvingcommunication

Certifications

Bachelor’s degree in Computer ScienceBachelor’s degree in Computer EngineeringBachelor’s degree in Electrical Engineering