Supermicro

Customer Service Coordinator

Supermicro

full-time

Posted on:

Location Type: Office

Location: San Jose • California • United States

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Salary

💰 $21 - $28 per hour

Job Level

Junior

About the role

  • Process product returns and conduct product failure analysis
  • Ensure a high level of customer service is delivered to all customers
  • Handle the day-to-day RMA Receiving activities
  • Answers telephone calls promptly and responds to customer’s requests, inquiries and complaints in a respectful caring manner
  • Warranty verification for customers to meet RMA service requirements
  • Verifies and investigates into customer’s complaints and drive for resolution in a timely manner for improvement
  • Manages customer escalations on the highest priority and work with internal teams for solutions
  • Responsible for setting realistic customer expectations, and meeting or exceeding these expectations
  • Follow up on RMA backlogs and outstanding to meet schedule commitment to customers
  • Parts fulfillment and support, repair charges processing and order confirmation
  • Work closely with internal departments as required

Requirements

  • Minimum of 1 year of experience in Customer Service or related fields preferred
  • Excellent in written, interpersonal communications and organization skills
  • Strong customer service, ethics and ability to be empathetic and accept ownership
  • Detail oriented with excellent time management
  • Ability to Multi-task with minimum supervision and meet established deadlines
  • Independent person who also is a strong team player
  • Experience in a fast-paced environment
  • Proficient with MS Office applications with a strong emphasis on Excel and Outlook
  • Prior experiences handling small parts component is a plus
  • Assocaite degree is preferred
Benefits
  • Comprehensive benefits package
  • Participation in bonus and equity award programs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
product failure analysisRMA processingwarranty verificationparts fulfillmentrepair charges processingorder confirmationcustomer escalations managementmulti-taskingtime managementdetail orientation
Soft Skills
customer serviceinterpersonal communicationorganizationempathyownershipteam playerindependenceproblem-solvingrespectful communicationsetting customer expectations
Certifications
Associate degree