Senior Sales Support Specialist
Supermicro
full-time
Posted on:
Location Type: Office
Location: San Jose • California • United States
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Salary
💰 $74,000 - $100,000 per year
Job Level
About the role
- Sales account maintenance, providing technical and administrative product information
- Perform daily clerical and office maintenance tasks such as typing correspondence, coordinating, data entry, quotations and process documents
- Monitor inventory, follow up ETA with purchasers
- Act as a liaison between sales, purchasing, production, procurement, and logistics departments
- Provide assistance for intra-company project coordination between sales and non-sales departments
- Enter, monitor, and communicate directly with clients regarding status of their orders, facilitating credit issues and negotiating returns
- Develop superior customer service relationships with prospects
- Produce daily reports for clients
- Provide backup support for the supervisor and team members
Requirements
- AA degree required, Bachelors degree is preferred
- 8+ years of direct, related sales support experience
- Experience in data entry, scheduling production and tracking orders
- Strong professional communication skills including: phone, written/E-mail and presentation
- Experience in customer service and dealing with clients directly, must have problem solving skills
- Consistent track record of meeting or exceeding assigned jobs
- Strong computer skills with word and excel
- Organizational skills a must
Benefits
- Comprehensive benefits package
- Eligibility for bonuses and equity award programs
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data entryscheduling productiontracking ordersreport production
Soft Skills
professional communicationproblem solvingcustomer serviceorganizational skills
Certifications
AA degreeBachelor's degree