Superior Hair Factory

Customer Support

• Deliver an elevated, world-class experience to every client interaction across calls, emails, texts, and chats.
• Build strong connections with customers while resolving inquiries with professionalism, positivity, and empathy.
• Use complaint-resolution expertise to turn challenges into opportunities for stronger customer relationships.
• Proactively share customer feedback and insights to help improve products, processes, and experiences.
• Support initiatives and projects that enhance customer satisfaction and strengthen the overall customer journey.
• Engage with platforms such as trust pilot, reviews.io and social media.
• Strive to exceed performance metrics, including call resolution, response time, and customer satisfaction scores.
• Act as the voice of the Bellami Hair brand, helping clients feel confident and inspired in their hair journey.

Customer Experience Specialist

Sales

• Develop the hair extensions business in assigned territory (Dallas–Fort Worth)
• Serve as company’s first outside point of contact with Salon Professionals and Stylists
• Act as an expert in hair extensions regarding products, color selection, and installation technique
• Create a powerful, trusting relationship with salon owners, stylists and employees
• Manage rotation inclusive of existing and new business development and maintain a strong funnel
• Deliver in-salon presentations and product classes; drive education and sell education offerings
• Conquer new salon business, meet new business goals, and sell new products to existing salons
• Support retail segment sales through merchandising and promotional activity
• Manage systematic meeting schedule for assigned accounts and execute strategic education plans
• Promote, plan, coordinate and assist in execution of regional and national company-sponsored events
• Attend company-provided meetings and training
• Travel and day-to-day field sales (up to 75% travel) and report to Director of Sales

Regional Sales Manager

Growth Marketing

• We’re looking for a data-driven, results-obsessed Senior Growth & Performance Marketing Manager to lead the strategy and execution of paid media for our brand.
• You’ll play a critical role in driving customer acquisition, retention, and revenue growth, while shaping the future of our digital marketing efforts.
• This role works cross-functionally with internal teams and external partners to accelerate performance across all key channels.
• Media Strategy & Execution: Own the strategy, media planning, execution, and optimization of digital marketing campaigns to meet growth KPIs.
• Lead across all paid channels including paid search, paid social, display, video, shopping, affiliates, & additional text opportunities.
• Monitor platform performance regularly, identifying insights and opportunities for optimization and growth.
• Stay current on digital marketing trends and proactively test new platforms, tools, and strategies.
• Craft and communicate marketing plans with clear KPIs, insights, and action plans for stakeholders.
• Oversee campaign briefs and ensure alignment between media strategy, creative direction, testing plans, and business goals.
• Growth Testing, Budget Management & Measurement: Manage and optimize the monthly paid media budget to meet acquisition, retention, and revenue targets.
• Conduct in-depth data analysis to identify performance trends, gaps, and growth opportunities.
• Develop creative solutions to improve KPIs such as net sales, LTV, CAC, and ROAS.
• Partner with the eCommerce team to run robust A/B tests across audiences, messaging, creative, landing pages, and user journeys.
• Oversee accurate tracking, attribution, and performance reporting using tools such as Google Analytics, CRM platforms, and ad platforms.
• Inform budget allocations and channel mix based on data-driven insights and real-time performance.
• Cross-Functional Partnership: Manage internal and external relationships and ensure alignment with brand goals and broader business objectives.
• Collaborate closely with internal teams across marketing, creative, eCommerce, and operations to drive integrated growth strategies.
• Partner with platform reps to build joint business plans, leverage industry insights, and optimize strategy.
• Support and evolve the brand’s roadmap, helping to drive innovation and long-term growth.

Customer Experience Specialist

Regional Sales Manager

Senior Growth Marketing Manager