Supabase

Junior Support Engineer

Supabase

full-time

Posted on:

Origin:  • 🌎 Anywhere in the World

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Job Level

Junior

Tech Stack

JavaScriptLinuxNode.jsPostgresReactSQLSvelteVue.js

About the role

  • Triage incoming support requests, categorize, and raise critical issues to the team as priority tickets, and generally help manage the queues.
  • Assist users with account management issues, and other less technical questions about the Supabase Platform itself
  • Assist with incident Swarming, helping to reply to tickets relating to incidents or other major events happening.
  • Identify patterns in tickets, point out frequent issues, and identify areas where we can better automate our responses to get users answers faster.
  • Assist with more technical issues as you are able, including issue reproduction, providing plenty of opportunities to grow and learn.
  • Help update support documentation - knowledge articles, troubleshooting guides, templates, documentation

Requirements

  • 1+ years of experience providing technical support to customers, or similar technical issue triage.
  • Excellent communication skills and fluency in English.
  • Experienced with various ticketing systems (Zendesk, Salesforce, Hubspot, etc)