Technical Support L2
Growe
AWSCloudEC2GrafanaMicroservicesPrometheus
Junior Support Engineer
Supabase
full-time
Posted on:
Location: 🌎 Anywhere in the World
Visit company websiteJob Level
Junior
Tech Stack
JavaScriptLinuxNode.jsPostgresReactSQLSvelteVue.js
About the role
- Triage incoming support requests, categorize, and raise critical issues to the team as priority tickets, and generally help manage the queues.
- Assist users with account management issues, and other less technical questions about the Supabase Platform itself
- Assist with incident Swarming, helping to reply to tickets relating to incidents or other major events happening.
- Identify patterns in tickets, point out frequent issues, and identify areas where we can better automate our responses to get users answers faster.
- Assist with more technical issues as you are able, including issue reproduction, providing plenty of opportunities to grow and learn.
- Help update support documentation - knowledge articles, troubleshooting guides, templates, documentation
Requirements
- 1+ years of experience providing technical support to customers, or similar technical issue triage.
- Excellent communication skills and fluency in English.
- Experienced with various ticketing systems (Zendesk, Salesforce, Hubspot, etc)
