Sourcegraph

Senior Support Engineer

Sourcegraph

full-time

Posted on:

Origin:  • 🌎 Anywhere in the World

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Salary

💰 $101,600 per year

Job Level

Senior

Tech Stack

AWSAzureCloudGoGoogle Cloud PlatformKubernetesLinuxSQLUnix

About the role

  • Part of the Technical Success organization; supports developers by resolving issues and educating customers, identifying product improvements
  • Within one month: learn product, deployments, configurations, our code base, and meet teammates; start troubleshooting with customers
  • Within three months: troubleshoot with customers and contribute to handbook/documentation
  • Within six months: observe trends and suggest improvements for onboarding, enablement, and product
  • About you: Curiosity, compassion, and ability to communicate complex ideas; experience with Unix/Linux, Kubernetes, GitHub/GitLab/Bitbucket; 3+ years in a similar role

Requirements

  • You are curious and compassionate. You are a problem solver - you love the moment where you “figure it out”. You enjoy trying new technologies, breaking them and helping fix them. You want to be part of a technical organization while talking with customers.
  • Profound curiosity to figure out why something works the way it does / to learn more
  • Working experience with Unix/Linux and/or Bash
  • Working experience with Kubernetes containerized solutions
  • Working experience with code hosts such as GitHub, GitLab and BitBucket
  • Strong understanding of databases, especially SQL
  • Compassion to meet our customers where they are, understand their issues, and be compelled to action
  • Experience collaborating with cross-functional teams to solve difficult problems for customers
  • Proficiency in communicating complex technical ideas and decisions to a variety of audiences
  • Some experience using Large Language Models (LLMs) and AI tooling, and how they work
  • 3+ years experience in a similar role
  • Foundational knowledge of APIs and/or Git (Nice to have)
  • Foundational knowledge of cloud computing with AWS, GCP or Azure DevOps
  • Experience writing code in Go or another language
  • Basic knowledge of or experience with Perforce
  • Basic understanding of AI tools and how developers use them