Sourcegraph

Customer Success Manager

• Manage a book of 15-20 enterprise accounts
• Drive adoption and customer health for renewal and expansion
• Conduct strategic customer conversations
• Lead product trainings and workflow discussions
• Build strong relationships with stakeholders

Senior Customer Success Manager

Field Engineer

• As a Field Engineer, you work at the cutting edge of Sourcegraph's technology and of the AI coding industry. You will collaborate with some of the largest and most technologically complex businesses in the world to help them navigate the rapidly evolving landscape of software development, integrate Sourcegraph's software deeply into their SDLC, and improve the workflows of thousands of software developers. You will work closely with your Field Engineering teams to become deep technical experts in the product and industry, finding new and advanced ways to integrate Sourcegraph within our customers' businesses to maximize impact.
• Within one month, you will…
• Start building a trusting relationship with your peers on the Field Engineering, Software Engineering, and various account teams.
• Learn about our product, our value proposition, our customers, our teams, and our processes.
• Dive deeply into our customer use cases and advanced implementations of Sourcegraph’s technology to support those use cases.
• Join customer and prospect calls with some of our largest (Fortune 500) customers to understand their technical challenges and needs.
• Within three months, you will…
• Work directly with Sales and CSM counterparts to lead our customers to success: troubleshooting challenging issues, understanding custom use cases and designing solutions to fulfill them, and developing strong relationships with customer power users.
• Educate and enable technical admins within our customers to successfully configure and subsequently maintain their environments through best practices.
• Help optimize internal customer success metrics by partnering with technical admins and users.
• Within six months and beyond, you will…
• Collaborate closely with Product and Engineering on what you observe and learn from customers to drive product improvements.
• Work closely with Sales and CSM to improve the overall customer experience.
• Create content in collaboration with Marketing based on your customer experience and findings.
• Iterate on existing processes, templates, and tools to better service our customers.
• Within one year, you will…
• Become a heavily trusted advisor and expert on Sourcegraph’s products and, more importantly, how our customers use them. You will be heavily relied upon both internally and externally.
• Consistently design and implement efficient solutions to the most advanced problems and use cases our customers face using Sourcegraph’s products

Engineering Manager

• Lead a small team of strong individual contributors as a player-coach
• Spend up to 50% of time contributing as an individual contributor
• Provide hands-on technical guidance along with people, operational, and roadmap work
• Collaborate closely with Product, Design, Customer Engineering, and adjacent engineering teams to turn customer pain into shipped product
• Oversee the team's roadmap and weekly execution: scope and sequence work across multiple product surfaces

Engineering Manager – Code Plane

Support Engineer

• Learn about our product, our value propositions, our customers, our team, and our practices.
• Start working with customers to troubleshoot and solve reported issues (with lots of support and help from your team).
• Work with customers to troubleshoot and solve reported issues
• Contribute to improving our product and handbook documentation
• Observe trends causing issues for our customers and suggest remedies
• Suggest (and take responsibility for) improvements for team onboarding and ongoing enablement

Support Engineer – US East

• manage a book of 20-30 enterprise and commercial accounts
• drive adoption and surface risk
• lead trainings and business reviews
• partner with Named AEs on renewals