Senior Customer Success Manager

Sourcegraph

Senior Customer Success Manager at Sourcegraph managing enterprise customer accounts. Driving product adoption, customer engagement, and strategic outcomes with high-performing teams.

Posted 5/29/2026full-timeRemote • New York • 🇺🇸 United StatesSenior💰 $123,776 - $154,720 per yearWebsite

About the role

Key responsibilities & impact

Manage a book of 15-20 enterprise accounts
Drive adoption and customer health for renewal and expansion
Conduct strategic customer conversations
Lead product trainings and workflow discussions
Build strong relationships with stakeholders

Requirements

What you’ll need

Customer-facing experience (CSM, account management, account coordination, technical support, solutions consulting, or similar; the title matters less than the experience)
Prior experience in a technical SaaS environment
Demonstrated comfort presenting to customers or technical audiences
Strong communication, prioritization, and stakeholder management skills

Benefits

Comp & perks

Equity
Generous perks & benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

SaaSaccount managementcustomer success managementtechnical supportsolutions consulting

Soft Skills

communicationprioritizationstakeholder managementrelationship buildingpresentation skills