Support Engineer

• Reproducing, analyzing, and evaluating technical issues to resolve them independently or escalate as required;
• Creating business incident tickets in the internal system, reviewing them regularly, validating categorization, and ensuring compliance with SLAs;
• Collaborating closely with internal teams (DevOps, QA, Product, etc.) to identify root causes and drive resolutions;
• Monitoring product stability and proactively engaging the relevant departments during high-priority or urgent incidents;
• Ensuring incident SLAs are met, escalating unresolved or blocked issues accordingly;
• Acting as the first line of technical defense for our clients - balancing both client-centric communication and technical problem-solving.

L1 Technical Support Specialist

Technical Support Specialist – Contract

Technical Support L2