Suntory Global Spirits

Assistant Visitor Centre Manager

Suntory Global Spirits

full-time

Posted on:

Location Type: Office

Location: Glasgow • United Kingdom

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About the role

  • Manage the day to day Visitor Centre Team in the delivery of visitor tours/distillery experience commensurate with agreed strategy and quest to improve standards.
  • Deputise for the Visitor Centre Manger, This position requires working 5 days a week, including weekends, evenings as required.
  • Conduct whisky tours and tastings both on and off site as required.
  • Carry out site administration including responding to customer enquiries, SAP/NAV refunds, tour operator bookings, stock ordering/checks, invoicing, Enable etc.
  • Ensure Visitor Centre facilities are always maintained to a high standard of cleanliness, in line with all PPE requirements.
  • Work with the distillery operations team to ensure company operational procedures and H&S practices are adhered to rigorously by self, team members and customers e.g. PPE requirements.
  • Attend site meetings (team briefings, distillery operations, H&S etc.) when required to do so. Conduct regular team meetings.
  • Organize events and conferences including open days, on site meetings, team meetings etc.
  • Ensure the weekly roster is meticulously planned and resource matches the needs of the forecasted workload as well as annual leave requests.
  • Work closely with the Visitor Centre Manager to define annual goals/objectives for each team member and ensure these are accurately entered in HR system.
  • Lead team members, conduct regular one-to-one conversations, hold mid and year-end conversations and implement routine review of each employee's performance in role.
  • Support and lead any recruitment including interviews and selection.
  • Lead the training and development of new recruits and on-going training to all colleagues, whilst ensuring training records are maintained in the relevant systems.
  • Take ownership of any required investigations including conduct, capability, absence etc.
  • Partner with Trade Visitor Programme Coordinator.
  • Take responsibility for planning, organising and allocating appropriate tour guide to host Trade/VIP tour visits.
  • Take ownership of external brand training.
  • Identify and make recommendations to the Visitor Centre Manager on Tour Format, spirit and non-spirit products/merchandise and any other potential revenue generating opportunities through sharing best practices from other sites and competitors.
  • Growing for good activities.
  • Drive visitor engagement by creating social media content and proactive management of TripAdvisor and Google reviews.
  • Collaborate with the marketing team to develop and maintain a comprehensive content plan and calendar, ensuring social media activity aligns with key events, seasonal dates, and broader brand campaigns.
  • Monitor daily footfall and sales data to maintain accurate records of spend per head, using these insights to identify trends and maximize retail and tour revenue.
  • Conduct regular analysis of Scotch whisky tourism and local visitor attractions to ensure our tour offerings remain market leading.

Requirements

  • 2-3 years’ experience of leading a team in a management capacity
  • Current Driving License
  • Previous experience within the hospitality, retail and/or tourism sector is desirable.
  • An in-depth knowledge of Suntory brands and company values
  • Experience in presenting to wide range of audiences
  • Strong drive and desire to succeed with high levels of energy, focus and ambition
  • Proven ability to work on own initiative and to build and maintain relationships with key stakeholders.
  • Strong commercial acumen, knowledge and understanding of budgets, forecasting and P&L accounts.
  • Good knowledge of Microsoft Word, Excel and PowerPoint
  • Excellent oral and written skills and able to deliver presentations to a wide and varied audience.
Benefits
  • D&I strategy promotion
  • Responsible drinking practices
  • Visitor engagement promotion through social media content
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
team managementcustomer serviceevent organizationbudgetingforecastingP&L managementwhisky knowledgetour planningtraining and developmentdata analysis
Soft Skills
leadershipcommunicationrelationship buildinginitiativeenergyfocusambitionpresentation skillsproblem-solvingcollaboration
Certifications
current driving license