Customer Support

• Provide effective customer service to internal and external customers using ERP systems
• Process customer orders, changes, and returns according to department policies
• Perform contract review procedures
• Prepare quotations and apply appropriate pricing
• Respond to customer requests for pricing, stock, order status, and general information
• Enter part numbers, pricing, and descriptions into ERP item master
• Coordinate and expedite material to meet customer requirements
• Fulfill rush order needs and understand accounts receivable, shipping, and cut-off times
• Understand assigned customer pricing matrix
• Identify returnable material and conduct research for credits
• Problem solve with outside sales and work with Accounting to resolve order disputes
• Complete assigned departmental projects

Customer Service Representative

Customer Experience Trainer II – IT

Customer Service Representative

Senior Customer Service Specialist – International Bond & Marine Brokerage

Customer Care Representative

Customer Support Specialist