Sun Life

Account Manager

• Understand and translate business strategies into real estate needs, connecting back into CRE strategy.
• Develop a deep understanding of each business group’s goals, workstyles, and anticipated changes that may affect space needs.
• Act as the primary point of contact for assigned business groups, managing requests or escalations while fostering trust and collaboration.
• Facilitate collaborative sessions with business group leaders to capture needs and future requirements, translating feedback into actionable recommendations for CRE leadership.
• Deliver meaningful insights derived from attendance, occupancy, and growth trends, enabling informed decisions about workplace strategies.
• Promote CRE space planning principles and best practices through stakeholder engagement to ensure understanding of and alignment with guiding principles.
• Leverage workplace technology platforms and analytics tools to provide actionable insights that inform decision-making.

Senior Relationship Manager, Corporate Real Estate

Analyst

• Engage in financial analysis and modelling of compensation activities to gauge the need for updates to compensation design and create business cases for leadership to support these changes.
• Decompose problem statements into a set of hypotheses and potential solutions, validating through both quantitative (e.g., financial analysis, impact analysis) and qualitative analyses (e.g., competitor benchmarking and case studies, sourcing and synthesizing expert perspectives).
• Lead problem solving sessions, workshops and interviews with subject matter experts to bring in new perspectives, creative ideas, and practical approaches to problems and issues.
• Synthesize qualitative and quantitative analytical results to guide recommendations and inform strategic decision making.
• Communicate findings and recommendations succinctly in a compelling storyline that facilitates productive discussion and decision making among senior executives.
• Maintain and enhance a compensation monitoring dashboard, this includes leading process improvements and engaging in timely reporting.
• Monitor sales results vs costs, advisor and field leader attrition, teaming, potential gaming signs, exceptions, strategic action bonuses, NAFYC and dealer revenue, presenting key findings to leaders and proposing solutions in line with risk management strategies.
• Lead competitive intelligence, benchmarking, and research on advisor compensation trends within the industry.

Senior Analyst, Distribution Compensation Effectiveness

Consultant

• Evaluate and determine if claimant is a suitable candidate for return to work or a rehabilitation program
• Counsel/advise claimants in vocational, motivational, and personal areas as well as in policy requirements and incentives regarding return to work (RTW) and rehabilitation services
• Maintain close, frequent contact with the claimant to provide encouragement and support throughout the RTW and rehabilitation process
• Negotiate modified jobs for claimants who cannot perform all duties of a job as outlined in standard job descriptions either with the Policyholder or a new employer
• Identify accommodations, including assistive devices, that facilitate the RTW process
• Act as a liaison between the claims and other resources and obtain, coordinate, and disseminate the information necessary to enable the claimant to work, this may include locating sources of funding or referral to state and/or federal agencies
• Identify occupations and their material duties and physical demands utilizing a variety of government and internal resources which may include contact with the claimant and employer
• Perform transferable skills analyses/reviews to assess ability to perform alternate work
• Support claims team by providing vocational assessments and recommendations regarding disability claimants
• Utilize outside vendors to support return to work services with claimants; manage referrals, expenses, reports, and setting ongoing direction
• Maintain claim file through up-to-date documentation of telephone calls and vocational rehabilitation activity as required by established claim procedures
• Participate in claim discussion and file review to assist with claim management action items and identify potential for vocational rehabilitation/intervention
• Prepare monthly reports concerning vocational consulting activity and impact on return to work
• Participate in educational seminars, conferences, client presentations and association meetings to increase knowledge of the vocational rehabilitation field

Senior Vocational Rehabilitation Consultant

Manager

• Improve providers' understanding of benefit programs, policies, and procedures
• Educate providers on comprehensive policies and procedures via office visits and communication
• Promote technology solutions and increase the volume of electronic claims
• Recruit non-participating providers and negotiate compliance deals
• Recommend changes to improve internal methods and procedures
• Manage vendor relationships for provider technologies
• Facilitate presentations to educational institutions and organizations
• Assist in filing claims electronically
• Serve as a liaison with dental offices for queries
• Follow up on termination letters and represent clients at health fairs

Senior Manager, Provider Engagement

Customer Support

• Interacts with customers to provide and process information in response to general inquiries, concerns, and requests about products and services
• Responds to customer inquiries in a courteous and professional manner
• Researches assistance requested and consistently provides accurate information to resolve internal and external member and provider inquiries via verbal and written communications through all channels including phone, email, web portal, and chat interactions
• Thoroughly and completely document all customer interactions
• Educates customers and dental professionals on eligibility, benefits, claims payment, and authorizations
• Provides direction on the usage and benefits of self-service tools
• Assist members on gaining access to care by locating a network dentist or assignment to a primary care dentist
• Appropriately routes inquiries to the necessary departments or individuals when resolution of the inquiry is beyond the span of control of this role
• Meets or exceeds individual, department, and client specific goals
• Understands and adheres to all of DentaQuest’s administrative and contractual policies and procedures
• Contributes to the success of the organization by suggesting ways to improve the service delivery processes

Customer Service Support Representative, Spanish Speaking

Full-stack Engineer

• Write production-quality code daily across backend, APIs, and AI-enabled services.
• Make fast, pragmatic architecture decisions that prioritize learning and delivery while keeping future scale in mind.
• Design and evolve Sun Life’s agentic AI platform, including orchestration, integration layers, APIs, and guardrails.
• Evaluate and experiment with new technologies, AI models, and vendor solutions.
• Hire, onboard, mentor, and develop a small, high-caliber engineering team (AI, backend, full-stack).
• Lead primarily through contribution and example, not process or hierarchy.
• Establish engineering practices, standards, and ways of working that enable speed without sacrificing quality.
• Foster a culture of experimentation, ownership, and continuous learning.
• Build with security, reliability, and compliance awareness appropriate for a regulated financial institution.
• Understand which enterprise guardrails matter now vs. later, and navigate governance without slowing experimentation.
• Partner pragmatically with InfoSec, Legal, Compliance, and Data Governance as solutions mature.

Director, Engineering Lead – In-House Accelerator

Risk

• Provide technical risk expertise, project management leadership & guidance
• Act as the key person responsible for a combination of risk programs
• Lead Canada’s second line Operational Risk Management policy responsibilities
• Author and key coordinator drafting Canada’s Business Group CRO report
• Operate the annual and quarterly Key and Emerging Risk process
• Responsible for managing aspects of the Canadian Risk Oversight Committee
• Attend various Business Unit Risk Committees for independent oversight
• Represent Sun Life Canada Risk Management team in key initiatives

Director, Operational Risk Management

Bilingual

• Calculate and release Disability Benefit payments
• Process and apply reimbursements from various sources such as CPP/QPP, WSIB, CSST, etc.
• Review and comprehend contractual provisions
• Assist and develop repayment plans for overpayments
• Respond proactively to client inquiries or concerns
• Handle inbound and outbound calls
• Create an environment that promotes team member accountability and autonomy
• Represent Sun Life professionally, internally and externally, and work well with partners and clients
• Identify and suggest opportunities for process improvements

Bilingual Disability Payment Specialist

Director

• Perform regular experience studies to update manual rates and other pricing formulas
• Maintain and improve pricing tools and models
• Develop and monitor new business and renewal pricing programs
• Support new product initiatives, including product development, pricing and governance
• Manage required regulatory rate filings to approval
• Evaluate product financial performance and communicate to management
• Develop data, metrics and processes for effective financial management of products
• Monitor market and economic conditions to identify issues/risks

Associate Director – Supplemental Health Pricing

Business Intelligence Developer

• Build and maintain data pipelines that extract, transform, and load data from diverse sources including databases, APIs, XML, and flat files
• Develop data models to support analytics and decision-making across departments
• Design and deliver reports, dashboards, and visualizations using a BI visualization tool
• Collaborate with business stakeholders to understand needs, gather requirements, and deliver insights
• Monitor and enhance the business intelligence infrastructure, identifying opportunities for automation, optimization, and improved data quality
• Support data governance and data auditing efforts
• Present findings and recommendations to stakeholders, including senior leadership
• Contribute to continuous improvement by evaluating new tools, methods, and approaches

Senior Business Intelligence Analyst

Financial Planning and Analysis

• Act as the key design and development lead with the Workiva Data Management Suite, including reporting templates, data integrations, and automation
• Liaise between business and IT to deliver system enhancements, resolve issues, and lead change management to new processes
• Drive strategic process improvement initiatives, collaborating with cross-functional teams, to deliver creative solutions to business problems
• Act as a subject matter expert for finance systems, providing training, technical guidance, and troubleshooting
• Support the development activities and maintenance of Longview Close application
• Ensure compliance with Sun Life’s security and computing standards
• Develop and maintain system documentation and training materials
• Champion a culture of continuous improvement and innovation

Manager, Finance Reporting Solutions – Technology

Operations

• Work across the Climate & Environment team to enhance the organization’s GHG inventory
• Support data collection across the business and assess data quality of currently reported GHG emissions categories across scopes 1, 2, and some operational scope 3
• Understand emerging emissions reporting requirements from regulatory bodies and standard-setters
• Establish a strategic approach to reporting across relevant emissions categories with particular focus on operational and direct emissions
• Engage with stakeholders and consultants to collect and collate GHG emissions data and metrics to support our ESG reporting obligations
• Drive process improvements and automation of GHG emissions data collection and computation leveraging a third-party carbon accounting tool
• Support the annual GHG emissions data assurance process
• Support the data development and analysis for Climate Resilience Roadmaps with various business groups and functional teams
• Advance the integration of GHG emission reduction goals into end-to-end business planning and performance processes to drive achievement of broader climate resilience goals
• Create materials to support internal and external communications
• Engage with external stakeholders and represent Sun Life at sustainability events to gather information and bring best practices to the organization
• Lead and/or support various other climate-related initiatives as needed

Manager, Climate Performance, Operations

Actuary

• The actuarial analyst will report to the Director, HNW FP&A
• Accountable for deliverables associated with management reporting and annual financial planning for the High-Net-Worth business
• Includes monthly/quarterly reporting, forecasting, business and strategic plan, and ad hoc financial initiatives
• Work closely with all different functions of the business in many different geographies
• Involves working with all aspects of HNW financials with a large focus on New Business profitability as well as Singapore and Hong Kong HNW results
• Help with the expansion of management reporting from International to HNW
• Help prepare Driver of Earnings and Monthly Business Reviews
• Expand monthly business reporting capabilities
• Support Data and Analytics team to automate and streamline reporting
• Produce business plans and strategic plans for HNW including preparation of Corporate submissions
• Improve forecasting capabilities to provide management with timely updates
• Update key assumptions underpinning the business/strategic plans and review them for reasonableness
• Perform ad hoc analysis and special project work as needed.

Actuarial Analyst

• Write production-quality code daily across backend, APIs, and AI-enabled services.
• Make fast, pragmatic architecture decisions that prioritize learning and delivery while keeping future scale in mind.
• Design and evolve Sun Life’s agentic AI platform, including orchestration, integration layers, APIs, and guardrails.
• Evaluate and experiment with new technologies, AI models, and vendor solutions.
• Hire, onboard, mentor, and develop a small, high-caliber engineering team (AI, backend, full-stack).
• Lead primarily through contribution and example, not process or hierarchy.
• Establish engineering practices, standards, and ways of working that enable speed without sacrificing quality.
• Foster a culture of experimentation, ownership, and continuous learning.
• Build with security, reliability, and compliance awareness appropriate for a regulated financial institution.
• Partner pragmatically with InfoSec, Legal, Compliance, and Data Governance as solutions mature.

Director, Engineering Lead, In-House Accelerator

• Ensures day-to-day facilities requirements are met in the areas of space/building coordination, facility logistics, security and coordinates to move management activities
• Oversees the construction of new and existing facilities
• Responds to end user inquiries regarding service acting as a resource and a representative of Facility Services
• Brings inquiry to resolution through effective and timely communication
• Coordinates external service vendors ensuring quality of service, timeliness of response, and brings to resolution
• Directs outcomes with appropriate supervision, if necessary
• Assists in selection and direction of all necessary subcontractors and vendors including grounds maintenance, furniture, electrical, security, painting, extermination, carpet and upholstery cleaning, window blinds and shades, signage, parking, etc. as applicable per each locations lease
• Oversees security systems for DentaQuest Care Group sites
• Produces access reports when necessary, maintains and updates security system, works alongside vendor and monitors all access points
• Coordinates facility move requests with service providers
• Executes small moves and workstation installations
• May perform simple or minor repairs to the structure of all locations, as well as possessing detailed working knowledge of equipment
• Oversees necessary maintenance and repairs to the mechanical, plumbing, and electrical systems in facility; coordinates with Property Management
• Manages and maintains Company’s multi-site Service Channel platform
• Monitors safety and security of facility
• Coordinates and keeps Maintenance log updated
• Communicates with management and employees in emergency situations
• Exhibits sound judgment and professional behavior in emergency situations
• Ensures ergonomic requirements are met all times
• Inventories specific building supplies and requisitions re-orders or equipment when necessary in coordination with Supervisor
• Performs other related duties as assigned.