Sun Life

Platform Engineer

• Participate in the operations (support, deployment and rollout of components) in API Platforms both in the cloud and on premise.
• Experience in operations and implementing API framework is a must.
• Participate in the construction, maintenance and continuous improvement of core infrastructure that underlies API operational support including a gateway/service-mesh, runtimes, security.
• Participate in the operations and support of the Enterprise Event Hub with Kafka.
• Identifying defects in the platform modules, debugging issues being faced and provide effective solutions.

API Platform Operations Engineer

Account Manager

• Establish and maintain excellent working relationships with both internal and external partners
• Partner with ICs to ensure seamless implementations, proactively addressing questions and concerns
• Conduct consistent, proactive education and outreach communication with external partners
• Assess, clarify, and validate customer needs, proposing innovative solutions to address unique challenges
• Demonstrate success in negotiation, persuasion, and solutions-based service across departments
• Oversee issue resolution, identify root causes, and participate in creating solutions
• Manage the ongoing lifecycle and renewal process for your assigned block of business
• Handle escalated service issues from SLS, providing creative alternatives to enhance client experience
• Collaborate with Sun Life Financial personnel to meet client expectations and growth objectives
• Maintain in-depth knowledge of H&RS products, services, processes, and the self-insured competitive landscape
• Act as a liaison between the home office and the Distribution team
• Use Salesforce to manage business and document all relevant customer and broker activities
• Participate in developing CRM team processes, suggesting efficiency improvements using CI Tools
• Partner with CRE on projects representing the Client Success Organization

Client Relationship Manager

Risk

• Play a key role in the development of a stronger second line function for Model and BCT risk
• Contribute to the modernization of the Model and Business Computing Tool Risk Management Policy and related Enterprise Operating Guidelines that ensure compliance with evolving regulatory requirements and new technologies
• Drive innovation in our MBCT inventory and governance processes to improve risk monitoring and enhance capabilities for monitoring Gen AI tools
• Engage with global stakeholders to identify potential MBCT risk issues within the organization and ensure escalation and management actions are put in place to address these
• Work closely with the Director of Model Risk Governance to build our Center of Excellence for MBCT risk management, including training and development for all stakeholders
• Build strong relationships with MBCT risk contacts in the business groups and stay abreast of any MBCT related challenges they may have
• Contribute to a culture of continuous learning and innovation

Senior Analyst, Model Risk Governance

Administrative Assistant

• Manage overall office operations and facilities for both entities
• Coordinate CMT and BCP activities, including plan updates, tests, and reporting
• Oversee Enterprise Security and Safety and Health initiatives, engaging corporate & regional personnel as required.
• Serve as the primary point of contact for building management and vendors
• Manage corporate mobile/iPad registry and telecom provider relationships
• Oversee procurement of IT items, stationery, and supplies
• Work with HR to administer Corpass for the company
• Handle MAS and LIA administrative duties
• Work with HR to coordinate administrative onboarding processes for new hires
• Manage office insurance and corporate travel insurances
• Implement sustainability initiatives and gather relevant data
• Support internal and external audit processes
• Assist with event planning and coordination

Office Manager

Bilingual

• Processing new business and/or revisions documents within established service standards
• Create and modify client documents like contracts and employee handbooks
• Respond to inquiries from internal business partners
• Partner with Service Representatives to clarify plan design

API Platform Operations Engineer

Client Relationship Manager

Senior Analyst, Model Risk Governance

Office Manager

Bilingual Document Specialist