
Delivery Manager
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Waterloo • Canada
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Salary
💰 CA$90,000 - CA$140,000 per year
About the role
- Own day-to-day delivery cadence and team operations
- Accountable for team planning, work management and resource allocation to ensure continuous delivery velocity while maintaining flexibility for priority shifts, aligned with business needs
- Manage continuous flow and changing priorities
- Operate effectively in a high-visibility environment where requirements and business priorities may shift frequently
- Implement Kanban practices to visualize work, limit work-in-progress, and optimize flow across the team
- Establish team structure and dynamics
- Ensure that team members understand current priorities, their roles and responsibilities, foster good working relationships, and resolve conflicts swiftly to maintain momentum
- Facilitate Agile/Kanban ceremonies and practices
- Lead daily standups, backlog refinement, retrospectives, and other ceremonies
- Track team-level metrics (cycle time, throughput, burndown) and use data to drive continuous improvement
- Build team capability in Kanban principles and Agile practices
- Identify, manage, and mitigate impediments
- Act as a shield for the team by identifying and removing blockers, escalating issues to appropriate owners, and managing risks with particular emphasis on timely resolution to maintain delivery flow
- Scale delivery for larger initiatives
- Contribute to thought leadership and strategic alignment
- Engage with stakeholders to educate on data and analytics capabilities.
- Drive process optimization and innovation.
- Be AI ready.
Requirements
- University degree in computer science, data science, or related technology degree/diploma
- 5+ years of experience as a delivery manager, technical lead, or equivalent experience in software/data delivery environments
- 3+ years of hands-on experience with Agile methodology (Kanban / Scrum), including metrics tracking, work-in-progress limits, flow optimization, and continuous improvement practices
- 3+ years of IT project management experience or strong familiarity with Software Development Life Cycle (SDLC) and delivery best practices
- Experience managing small to medium-sized engineering teams (3-10 people) in fast-paced, high-visibility environments
- Understanding of Generative AI(GenAI) capabilities with ability to identify and evaluate opportunities for business value creation and problem-solving
- Knowledge of data pipeline, ETL, or data engineering concepts
- Understanding or hands-on experience in an AWS Cloud Computing environment
- Highly collaborative, excellent verbal and written communication skills
- Strong business acumen with demonstrated ability to solve business problems through data-driven methodologies supported with GenAI capabilities.
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
- Bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Agile methodologyKanbanScrummetrics trackingwork-in-progress limitsflow optimizationcontinuous improvementSoftware Development Life Cycle (SDLC)data pipelineETL
Soft Skills
collaborationverbal communicationwritten communicationbusiness acumenproblem-solvingteam managementconflict resolutionstakeholder engagementthought leadershipinnovation