Accountable for efficient and effective service management, stability, and resilience of Sun Life Canada’s application portfolio
Trusted Advisor to technology partners and Business Group
Champions continuous improvement and operational excellence in all aspects of application support
Owns application service health including availability, performance, incident trends, and root-cause remediation
Ensure applications meet approved recovery, resiliency and business continuity objectives
Leads major incident response and drives a culture of blameless post-incident review
Establishes a follow the sun mindset for ensuring applications are highly available and stable
Identifies Opportunities and Prioritization across technology platforms supported
Creates High Performing and Inclusive teams through talent management frameworks
Manages partnerships with technology vendors and delivery partners

Requirements

10+ years' experience in Senior technology leadership roles
Proven experience leading large, complex technology teams
Bachelor's degree in computer sciences or equivalent
Master's degree is preferred
Knowledge of a wide array of operations tools, incident management best practices
Strong Knowledge of Product Management, DevSecOps, ITSM and QE practices
Excellent strategic, technology and communications skills
Ability to design and explain complex scenarios with simplicity
Strong passion for Client care with the focus on root cause analysis and continuous improvement
Highly credible leader and demonstrates consistently superior management skills
Experience with organizing and overseeing multiple initiatives simultaneously
Expected to respond outside business hours in event of crises.

Benefits

Diversity and inclusion
Flexible work arrangements
Professional development opportunities

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

incident managementDevSecOpsITSMQE practicesapplication service healthbusiness continuityroot-cause analysisoperations toolstechnology leadershipapplication support

Soft Skills

strategic skillscommunication skillsclient careleadershiptalent managementorganizational skillscontinuous improvementblameless post-incident reviewteam buildingproblem-solving

Certifications

Bachelor's degree in computer sciencesMaster's degree