Disability Case Manager
Sun Life
full-time
Posted on:
Location Type: Hybrid
Location: Vancouver • Canada
Visit company websiteExplore more
About the role
- Assess and manage disability claims (short-term, long-term, and salary continuance) with a focus on timely and fair resolution.
- Lead recovery planning by identifying medical and non-medical factors, functional capabilities, and return-to-work readiness.
- Apply crisis intervention and rehabilitation techniques to support clients through challenging health transitions.
- Use data and analytics to inform decisions and identify trends in recovery and return-to-work outcomes.
- Build strong, trust-based relationships with clients, employers, and healthcare providers.
- Communicate with empathy and clarity, guiding clients through their absence and return-to-work journey.
Requirements
- Bachelor’s degree in Healthcare, Kinesiology or Business
- 3+ years of professional experience in disability case management
- Demonstrated strength in these key skills: - Emotional Intelligence - Crisis Intervention - Strategic Thinking - Rehabilitation Techniques - Data Analysis - Negotiation
Benefits
- A comprehensive training program and continuous learning opportunities
- A supportive, inclusive, and purpose-driven culture
- Competitive compensation, benefits, and wellness programs
- Opportunities for career growth and internal mobility
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
disability claims managementcrisis interventionrehabilitation techniquesdata analysisstrategic thinkingnegotiation
Soft Skills
emotional intelligencecommunicationrelationship building