Associate Provider Partner Consultant, DentaQuest
Sun Life
full-time
Posted on:
Location Type: Remote
Location: Iowa • United States
Visit company websiteExplore more
Tech Stack
About the role
- Serve as key liaison between DentaQuest and its network of participating providers
- Blend direct provider relationship management with data reporting, project coordination, training, and communication responsibilities
- Educate dental offices on policies, procedures, and value-based programs via phone, email, webinars, and in-office visits
- Promote technology adoption including web portal functionality, electronic claims submission, and EFT options
- Support onboarding of new providers and re-credentialing processes
- Conduct training sessions and webinars; serve as SME on company tools, portals, and engagement processes
- Manage team SharePoint and internal resource sites
- Create and maintain dashboards to track provider engagement metrics and outcomes
- Generate leadership reports and monthly summaries highlighting performance, network status, and key initiatives
- Submit AP requests, Committee submissions, and vendor oversight tracking
- Maintain communication templates, newsletters, FAQs, quick reference guides, and provider notifications
- Prepare and distribute provider scorecards, performance summaries, and compliance updates
Requirements
- Associate’s degree; Bachelor’s preferred (Business, Healthcare Administration, or related field) or relevant years of experience
- Minimum of 3 years’ experience in healthcare or managed dental care, including provider support or network administration
- Proficiency in Microsoft Office Suite (Excel, PowerPoint, Word, Teams, SharePoint)
- Strong project management, data analysis, and organizational skills
- Excellent written and verbal communication; ability to work across teams and with providers
- Up to 25% travel required for provider office visits, meetings, and events
- 5+ years of dental or managed care experience preferred
- Experience with DentaQuest systems (Oracle, Veritas, Trachmar, DMX, NGPP) preferred
- Demonstrated expertise in provider training, communications, and process improvement preferred
- Experience building dashboards, managing SharePoint content, and coordinating multi-state initiatives preferred
Benefits
- Comprehensive benefits
- generous vacation and sick time
- market-leading paid family, parental and adoption leave
- medical coverage
- company paid life and AD&D insurance
- disability programs
- partially paid sabbatical program
- 401(k) employer match
- stock purchase options
- employer-funded retirement account
- flexible, inclusive and collaborative work environment
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data analysisproject managementprovider trainingprocess improvementdashboard creationnetwork administrationprovider supportelectronic claims submissionEFT optionscompliance updates
Soft Skills
communicationorganizational skillsteam collaborationrelationship managementtraining facilitationwritten communicationverbal communicationleadershipinterpersonal skillsadaptability
Certifications
Associate’s degreeBachelor’s degreeHealthcare Administration