The Assistant Manager will manage service delivery ensuring a best in class Center Of Excellence for Sun Chemical’s Treasury. This role will manage 7-10 individuals along with external and strategic business unit relationships. Key responsibilities include but are not limited to: Manage the overall activities related to Global Cash Operations team to ensure timely and accurate processing and internal customer follow-up. Including responsibility for the quality of the team’s work. Manage the Global Cash Operations team’s performance at the individual level including but not limited to attendance, individual metrics, and performance reviews. Review metrics and KPIs to allow for enhanced strategic and operational decision making. Monitors and ensures external customers and strategic business units satisfaction is achieved. Analyze for root-cause issue resolution, leveraging subject matter expertise. Work with technical support and strategic business units to investigate issues and new opportunities seeking effective business solutions through improvements. Manage service level agreements determining and maintaining to ensure fulfillment of KPI’s. Provide continuous and demonstrable improvement of productivity resulting in increased cost effectiveness and value. Provides work direction for the operations and leads designated projects. Promote strong collaborative relationships between the Global Cash Operations Team and all other shared service teams.
Requirements
Minimum 4 – 6 years of accounting experience Undergraduate degree in accounting required Shared service center experience desired Familiarity with SAP a plus Advanced Microsoft Office suite expertise preferred Preferred Education: MBA / CTP preferred