Sumo Logic

Account Executive

• Manage the sales-cycle including lead generation, qualification and other deliverables for closing deals while consistently delivering on aggressive sales goals.
• Understand accounts’ needs and effectively communicate how the Sumo Logic service will meet those needs while ensuring 100% satisfaction with all customers.
• Provide timely and insightful input back to other corporate functions, particularly engineering, product management and marketing.
• Create and deliver accurate forecasts.
• Assist with product demos using web tools to prospects and customers.
• Hunt and aggressively prospect new business.

Enterprise Account Executive – II

Support Engineer

• Own and resolve complex technical issues across Sumo Logic’s platform, including ingestion pipelines, search, analytics, and Cloud SIEM capabilities
• Act as an escalation point for high-severity (P1/P2) issues, driving cross-functional alignment with Engineering, SRE, and Product teams
• Ensure timely and high-quality communication to customers throughout the lifecycle of an issue
• Troubleshoot across cloud-native architectures (AWS, APIs, containers, networking, log ingestion)
• Diagnose performance issues such as slow queries, ingestion delays, and data pipeline failures
• Analyze logs, metrics, and system behavior to identify root causes and recommend solutions
• Develop and maintain deep expertise in Sumo Logic’s platform and integrations
• Serve as a trusted advisor to customers, ensuring fast time-to-resolution and reduced customer effort
• Partner with Customer Success and Professional Services to support customer health and retention
• Support customers across EMEA time zones, partnering with global teams in a follow-the-sun model
• Drive improvements in key support metrics such as time to resolution (TTR), backlog reduction, and SLA adherence
• Contribute to knowledge base articles, runbooks, and automation to scale support delivery
• Identify opportunities for AI, automation, and tooling to improve efficiency and responsiveness
• Identify trends in support requests, and report and collaborate with the Engineering and Product Management teams during planning sessions
• 24/7 on call rotation

Senior Technical Support Engineer

• Target, manage and sell to a defined geographic territory with under 1,500 employees
• Own the full sales cycle, from prospecting to close, in order to fill Sumo Logic's pipeline
• Create and deliver accurate sales forecasts
• Perform product demos using web tools to prospect and customers
• Partner with internal resources to provide a stellar experience for prospective customers and ensure their needs are being met

Sumo Logic

Enterprise Account Executive – II

Senior Technical Support Engineer

Mid-Market Account Executive

Mid-Market Account Executive