suki.

Customer Success Manager

• Collaborate closely with Enterprise Customer Success Managers to develop key skills.
• Drive the successful implementation, deployment and adoption of Suki with major health system clients.
• Develop and maintain strong relationships with key client stakeholders.
• Provide At The Elbow training for end users and engage with practice managers and IT support teams.
• Ensure strategic and tactical alignment, and manage on-time delivery across assigned functional areas.
• Identify and drive the resolution of risks and issues, developing creative solutions.
• Present periodic performance reviews to clients and engage on opportunities to expand usage and value.
• Analyze customer metrics, craft high-impact client presentations, and drive rapid progress against goals.
• Improve existing processes and develop new approaches for high levels of client and user satisfaction.

Associate Customer Success Manager

Events

• Plan and execute a portfolio of high-impact events, including major industry conferences and trade shows(HIMSS, HLTH), Suki-hosted field events, executive roundtables, and virtual programs
• Own end-to-end event management: strategy, budgeting, vendor coordination, logistics, staffing, and on-site execution
• Define event goals and success metrics, and deliver post-event reporting tied to engagement, pipeline influence, and ROI
• Manage events related deliverables including pre and post event communications, list management, and more
• Partner closely with Demand Gen to drive event promotion, registration, and conversion across the funnel
• Manage external agencies, production vendors, and venues
• Continuously test and optimize formats, activations, and attendee experiences to improve performance over time
• Collaborate cross-functionally with Marketing, Sales, Partnerships, and Leadership to deliver integrated programs that support growth
• Support weekly and monthly marketing performance reporting across key platforms (Salesforce, Pardot, Google Analytics, etc.)

Events Marketing Manager

3D Artist

• Define the Motion System: Develop and maintain Suki’s motion guidelines.
• Build a robust library of motion templates (MOGRTs) and assets.
• Work with the Head of Creative to evolve the visual identity.
• Create thumb-stopping motion graphics for paid and organic social.
• Collaborate with web developers and product designers to create animations.
• Lead the motion design for major marketing campaigns.
• Handle editing for brand manifestos, case studies, and customer testimonials.
• You are a designer first and an animator second.
• Partner with the Copywriter to ensure timing and visuals amplify the narrative.

Motion Designer

Copywriter

• Act as the guardian and primary architect of the Suki brand voice. You will refine, expand, and enforce Tone of Voice (TOV) guidelines to ensure consistency across all touchpoints.
• Partner with the Head of Creative and design counterparts to develop copy strategies that align with broader marketing goals.
• Maintain and update the brand style guide, creating clear frameworks for how Suki speaks to different audiences.
• Concept and write compelling copy for integrated 360° marketing campaigns, including taglines, manifestos, video scripts, and OOH (Out of Home) advertising.
• Write clear, conversion-focused copy for the Suki website, landing pages, and product interfaces (UX writing), ensuring SEO best practices are met without sacrificing personality.
• Develop engaging captions, scripts for short-form video, and asset copy for LinkedIn, YouTube and other platforms.
• Write copy for paid ads (social and search) that drives clicks and conversions.
• Collaborate closely with designers, product marketers, and social media managers to ensure visual and verbal elements work in harmony.
• Translate complex product features into simple, human-centric benefits.
• Manage multiple projects simultaneously, meeting deadlines in a fast-paced environment.

Account Executive

• Help lead the charge growing our business!
• Focus on identifying and closing new business opportunities as well as growing and expanding our footprint within existing Enterprise accounts.
• Build, cultivate and leverage relationships in targeted accounts to drive and uncover new business opportunities.
• Cultivate existing relationships while establishing new ones at the C-suite and with key clinical/IT stakeholders.
• Identify new Suki users within the Enterprise in collaboration with Customer Success.
• Work closely with Marketing on campaigns to target new users within Enterprise accounts.
• Maintain accurate account funnel and forecast in SFDC

Account Executive, AR, LA, MS, TN, AL

• Lead the charge in prospecting & growing our Suki Platform business by identifying and closing new logo opportunities.
• Build, cultivate, and leverage relationships within targeted accounts to drive and uncover new business opportunities in your region.
• Cultivate existing relationships while establishing new ones at the C-suite level and with key clinical/IT stakeholders.
• Work closely with Marketing & Sales Development on campaigns to target new potential partners
• Maintain an accurate account funnel and forecast in Salesforce.
• Act as a consultative partner, translating client needs and challenges into strategic solutions that align with Suki Platform capabilities.
• Demonstrate a strong technical and clinical acumen to engage in meaningful conversations with IT and clinical professionals
• Cross collaborate with Suki stakeholders such as product and customer success.

Senior Platform Account Executive

• Be the overall quarterback of "Suki for Partners" (platform) accounts to manage relationships, drive adoption and make Suki’s platform customers successful.
• Develop and execute post-launch adoption strategies to drive usage and satisfaction among the platform customer's end-users.
• Drive platform stickiness, secure renewals, and own the revenue targets for upsell and expansion within the existing customer portfolio.
• Conduct regular, sophisticated business reviews focused not just on Suki's platform usage, but on the customer's revenue growth and end-user adoption of the joint solution with C-level executives and senior leaders.
• Have a basic understanding of platform architectures to be able to partner closely with customer product/engineering teams and Suki’s Solutions engineering team and manage relationships with our platform customers.
• Collaborate with the Suki’s partner enablement & customer’s sales, marketing, and channel teams to build training programs, collateral, and success stories that effectively position and sell the jointly-developed solution.
• Work flexible hours based upon client’s and providers’ schedules in different time zones across the US.

Enterprise Customer Success Manager

Technical Program Manager

• Drive the successful technical integration of Suki with its customers’ Electronic Health Record (EHR) systems.
• Develop and maintain strong relationships with key client stakeholders.
• Ensure that Suki’s integration delivers exceptionally well on key success metrics.
• Optimize on-time delivery and resolve technical challenges.
• Guide technical stakeholders through the steps needed for seamless integration.
• Test the integration and green-light each integration stage.
• Establish and maintain documentation detailing the integration requirements and deployment processes.