suki.

Customer Success Manager

• Drive successful training and adoption of Suki in major health system clients
• Provide At The Elbow training for end users
• Engage with practice managers and IT support teams
• Work with Enterprise Customer Success Managers to meet strategic and tactical goals
• Identify and drive resolution of risks and issues
• Develop creative solutions to meet client needs
• Collaborate with team and Marketing to optimize approach
• Use data to measure success and opportunities for deeper engagement
• Represent the voice of the customer within Suki
• Provide structured customer insights to the Product team

• Analyze usage patterns, adoption trends, and user behavior to identify "At-Risk" accounts before they churn.
• Design and build high-impact Quarterly Business Review (QBR) decks that clearly demonstrate value (ROI) to Executives.
• Translate complex data into simple, actionable insights for non-technical stakeholders.
• Act as the "Data Detective" for our complex strategic accounts, investigating anomalies in usage or drop-offs in engagement.
• Partner with Customer Success Managers to define success metrics for new pilots and track progress against them.
• Develop and maintain the "ROI Calculator" methodology, ensuring our value assumptions remain defensible and grounded in data.
• Build and maintain intuitive dashboards in Tableau that allow CSMs to self-serve answers to common client questions.
• Collaborate with the Data Engineering team to define requirements for new data tables or metrics needed for business analysis.

Customer Success Analyst II

Account Executive

• Conduct compelling product demonstrations that mirror real-world clinical workflows.
• Address technical concerns from Hospital IT teams regarding audio redirection and latency in virtualized environments.
• Advise clients on the best hardware strategies to ensure seamless control of EMR templates and navigation commands.
• Lead clinical pilots in specific departments and ensure the software behaves correctly during the trial phase.
• Communicate with product counterpart in India to strategize on market and product feedback.
• Assist existing clients in legacy transitions (e.g., migrating from on-premise legacy servers to cloud-based recognition).

Account Executive – Dictation Specialist

• Collaborate closely with Enterprise Customer Success Managers to develop key skills.
• Drive the successful implementation, deployment and adoption of Suki with major health system clients.
• Develop and maintain strong relationships with key client stakeholders.
• Provide At The Elbow training for end users and engage with practice managers and IT support teams.
• Ensure strategic and tactical alignment, and manage on-time delivery across assigned functional areas.
• Identify and drive the resolution of risks and issues, developing creative solutions.
• Present periodic performance reviews to clients and engage on opportunities to expand usage and value.
• Analyze customer metrics, craft high-impact client presentations, and drive rapid progress against goals.
• Improve existing processes and develop new approaches for high levels of client and user satisfaction.

Associate Customer Success Manager

Events

• Plan and execute a portfolio of high-impact events, including major industry conferences and trade shows(HIMSS, HLTH), Suki-hosted field events, executive roundtables, and virtual programs
• Own end-to-end event management: strategy, budgeting, vendor coordination, logistics, staffing, and on-site execution
• Define event goals and success metrics, and deliver post-event reporting tied to engagement, pipeline influence, and ROI
• Manage events related deliverables including pre and post event communications, list management, and more
• Partner closely with Demand Gen to drive event promotion, registration, and conversion across the funnel
• Manage external agencies, production vendors, and venues
• Continuously test and optimize formats, activations, and attendee experiences to improve performance over time
• Collaborate cross-functionally with Marketing, Sales, Partnerships, and Leadership to deliver integrated programs that support growth
• Support weekly and monthly marketing performance reporting across key platforms (Salesforce, Pardot, Google Analytics, etc.)

Events Marketing Manager

3D Artist

• Define the Motion System: Develop and maintain Suki’s motion guidelines.
• Build a robust library of motion templates (MOGRTs) and assets.
• Work with the Head of Creative to evolve the visual identity.
• Create thumb-stopping motion graphics for paid and organic social.
• Collaborate with web developers and product designers to create animations.
• Lead the motion design for major marketing campaigns.
• Handle editing for brand manifestos, case studies, and customer testimonials.
• You are a designer first and an animator second.
• Partner with the Copywriter to ensure timing and visuals amplify the narrative.

Motion Designer

Copywriter

• Act as the guardian and primary architect of the Suki brand voice. You will refine, expand, and enforce Tone of Voice (TOV) guidelines to ensure consistency across all touchpoints.
• Partner with the Head of Creative and design counterparts to develop copy strategies that align with broader marketing goals.
• Maintain and update the brand style guide, creating clear frameworks for how Suki speaks to different audiences.
• Concept and write compelling copy for integrated 360° marketing campaigns, including taglines, manifestos, video scripts, and OOH (Out of Home) advertising.
• Write clear, conversion-focused copy for the Suki website, landing pages, and product interfaces (UX writing), ensuring SEO best practices are met without sacrificing personality.
• Develop engaging captions, scripts for short-form video, and asset copy for LinkedIn, YouTube and other platforms.
• Write copy for paid ads (social and search) that drives clicks and conversions.
• Collaborate closely with designers, product marketers, and social media managers to ensure visual and verbal elements work in harmony.
• Translate complex product features into simple, human-centric benefits.
• Manage multiple projects simultaneously, meeting deadlines in a fast-paced environment.