suki.

Account Manager

• Support clients in the Eastern and Central time zones and lead SMB (1-20) and group (21-100) account sales and management
• Respond to, identify, and close new business opportunities and grow and expand footprint within existing SMB/Group accounts
• Onboard new users and drive successful training and adoption across all segments of Suki users
• Build, cultivate and leverage relationships with targeted accounts and key clinical/IT stakeholders to uncover opportunities
• Identify new Suki users within SMB/Groups in collaboration with Customer Success colleagues and work with Marketing on campaigns
• Maintain accurate account funnel and forecast in SFDC
• Own/manage a portfolio of SMB/Group customers and drive renewals, expansion, and recognition of ROI
• Engage with customer teams, practice managers, and IT support teams to ensure successful setup and adoption
• Proactively identify and drive resolution of risks, issues, and escalations; act as strong voice of the customer to internal stakeholders
• Translate training learnings into periodic business reviews and use metrics to measure customer health and deployment success

Customer Success Account Manager