Creator Solutions Manager
Substack
full-time
Posted on:
Location Type: Hybrid
Location: New York City • New York • United States
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Salary
💰 $90,000 - $130,000 per year
About the role
- Work with our Partnerships team to oversee and assist on high-profile migrations of email lists from external newsletter sites to Substack.
- Managing step-by-step creator processes and solving issues as they arise to create a seamless transition for writers and creators joining Substack.
- Lead and co-lead information sessions for Bestsellers and VIP users, answering technical and product questions.
- Be a resource for Substack best practices, account setup, and issue resolution.
- Partner with internal teams (Partnerships, Communications, Product, Leadership) to support launches, initiatives, and broader platform goals.
Requirements
- Exceptional written and verbal communication skills, with strong judgment and emotional intelligence.
- Deep curiosity about culture, ideas, and independent publishing.
- Comfort working directly with high-profile, high-expectation creators.
- Ability to think strategically while also executing reliably day-to-day.
- Strong relationship-building skills and a high degree of personal integrity.
- Experience in tech, media, publishing, talent management, or adjacent fields.
- Self-directed, adaptable, and comfortable operating in a fast-moving environment with evolving priorities.
Benefits
- equity for all full-time roles
- exceptional benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
written communicationverbal communicationjudgmentemotional intelligencerelationship-buildingstrategic thinkingreliabilityadaptabilityself-directionintegrity